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Opportunity ID:: MYO-201826299
Type :: Full time
Position Level :: Senior Executive
Industry :: Sales/Marketing - Marketing/Business Dev
Job Specialization :: Sales/Marketing - Sales-Financial Services
City :: Town - Menara Landmark
Description :: 1. To establish and continuously improve the corporate customer relationship management system based on the Group's existing customer relationship system standards, including customer relationship work standards, system forms and case bases, etc. and implement them.
2. On the project marketing line customer relationship standards and norms of training and supervision of its implementation.
3. Based on the Group's standards and requirements, build and continuously improve the customer information platform management system in the company, including work standards, activities and standards.
4. Be responsible for the unified distribution management of customer information materials.
5. Responsible for project customer information management, registration, collation of customer information, the establishment of customer archives.
6. Responsible for organizing various types of customers activities, maintaining good interaction between the company and customers.
7. Organize the company to develop cross-city / project customer activities program, and promote the project.
8. To take charge of the docking management of the complaints and complaints of clients in all projects of the Company and to coordinate relevant professional departments to timely handle, follow up and implement and timely feedback.
9. For clients who complain about exceeding the company's leading authority, they are responsible for handling the case in time, coordinating with the company for handling, follow-up and implementation and timely feedback.
10. Complaints about clients who exceed the company's decision-making authority are responsible for organizing communication and forming a handling plan, and timely reviewing and reporting, cooperate with the company in approving the handling plan demonstration, follow up and implement and timely feedback.
11. Responsible for compiling monthly report on CRM of the Company, summarizing and analyzing working experience and typical cases of customer relationship, promoting business promotion through knowledge management and submitting the record to the company.
12. Organize the company to carry out the project customer satisfaction survey, based on the survey results to develop customer satisfaction and promote the implementation of the program.
13. Participate in the design of the results of various stages of assessment as required, from the customer service point of view to provide professional advice to prevent customer risk.
14. Participate in pre-sales risk inspection to prevent sales risk.
15. Co-ordinate and monitor the pre-delivery risk control and other risk pre-control work of all subordinate companies.
16. Co-ordinate and monitor the delivery of the company's projects to ensure the process is under control.
17. Organize the establishment of delivery standards and requirements (including delivery programs, plans, cost estimates, etc.).
18. Feedback, evaluate the quality of customer relationship and property management of each subordinate company, put forward rectification opinions and urge implementation.
19. organize the project defect cases, customer complaints, etc., feedback to the relevant design, engineering and other departments.
20. Responsible for the property supplier's choice.
21. Leading audit of property management programs.
22. The company responsible for the project cooperation property company information filing.
23. Docking guide to monitor the daily management of the project property companies. Coordinate the handling of various related complaints, property maintenance and other related matters.
24. Responsible for regular / occasional assessment of the quality of service provided by the project partner property companies to promote the improvement of property services.
25. Organize the risk check before delivery of the project and follow up the rectification of the risk issue.
26. According to the company's unified delivery standards, formulate a centralized delivery plan, organize the implementation and ensure the delivery is completed successfully.
27. Coordinate the project department and the property company's new property transfer and equipment, transfer procedures.
28. Responsible for the project repair information management, tracking return visit repair processing results.
29. Responsible for the management of repair work in the total package / subcontract coverage, including the use and management of claim / payment warranty / guarantee money.
30 is responsible for collecting information on the quality of the project during the warranty period and planning and design issues, regular statistical analysis, and feedback to relevant departments to improve and enhance.
31. Docking Group customer service lines, the preparation of various types of customer relationship statements and report, receive, convey the Group issued a variety of customer
Requirements :: -Degree in Marketing, Business Studies or equivalent.
-At least 5 years of related working experience in managerial roles.
-Strong bargaining power, good interpersonal, communication and negotiation skills.
-Strong organizational and leadership skills.
-Sensitive with market dynamics and news.
-Fluency in English and Chinese
Lowest Qualification :: Bachelor Degree
Closing Date :: 4/15/18, 12:00 AM

GREENLAND DANGA BAY SDN BHD

City :: Johor Bahru
State :: Johor
Country :

Description

Greenland Danga Bay Sdn Bhd was established on March 28, 2014. It is a joint venture between Greenland Group from Shanghai, China and Iskandar Waterfront Holdings based in Johor Bahru. Each member of the joint venture brings to the partnership a wealth of experience in real estate construction, development and management. The holding company, Greenland Group as the state-owned mega enterprise group in Shanghai, has been adhering to the corporate tenet of “Greenland, create better life” to do what government thinks and satisfy what market demands over the past 22 years, and has established a diversified industrial structure through both industrial and capital operation.