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Opportunity ID:: MYO-201723954
Type :: Full time
Position Level :: Junior Executive
Industry :: Computer/Information Technology - IT-Network/Sys/DB Admin
Job Specialization :: Computer/Information Technology - IT-Technical Support
City :: Kuala Lumpur
Description :: Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Requirements :: Degree in information Technology or Engineering (Security / IT & Electronic or its equivalent)
Capable of providing technical and system support on electronic security products and its application software.
Several years of experience with knowledge in network environment (LAN / WAN / WLAN)
Fresh graduates are also encouraged to apply
Lowest Qualification :: Bachelor Degree
Closing Date :: 11/4/17, 12:00 AM

Phone :: 03-9131 0918
Address :: 58 Jalan Mutiara Barat 6 Taman Taynton 56000 Federal Territory/Kuala Lumpur Malaysia
City :: Kuala Lumpur
State :: Kuala Lumpur
Country :