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Opportunity ID:: MYO-201618039
Type :: Full time
Position Level :: Fresh / Entry Level
Industry :: Computer/Information Technology - IT-Technical Support
Job Specialization :: Services - Customer Service
City :: Petaling Jaya
Description :: - Responsible for answering phone calls, listening tentatively to the service log reported and assisting in trouble-shooting
- Email Reply - Provide immediate attention to customer’s problems, requests and follow ups with appropriate resolution
-Documenting service logs and assisting in resources allocation to ensure that the service level commitments are met
- Liaise with Software Development Team to ensure customer’s requests or concerns are promptly and properly addressed
- Daily monitoring of the performance of the customer’s system application by close liaison with the data center personnel
- Recognize and take action when escalation and de-escalation is required for critical and urgent case within Service Level Commitment
- Providing feedback effectively to supervisors and managers to ensure utmost customer satisfaction, i.e. to prioritise the severity of service requirement reported and ensure it is attended to effectively
- Assist in keep track of bug fixing and version upgrades
- Assist in reporting, troubleshooting, monitoring of the telecommunication lines, internet connections of customers and email facilities of the office
- Extensive familiarization and training on the product and its features will be provided
Requirements :: - Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Information Technology, Computer Science or equivalent
- Call Centre or Helpdesk working experience in related field, preferably in financial industry will be an advantage
- Good telephone communicational skill, courteous, responsive and attentive to customers’ queries
- Good knowledge in IT hardware and software troubleshooting
- Pleasant personality with excellent phone manner
- Ability to work independently
- Willingness and ability to adapt to new technologies and concepts
- Good command of English in both written and verbal
- Candidate who speaks bilingual English/Chinese (Mandarin) is a plus
- Applicants should be Malaysian citizens
- Fresh graduate are encourage to apply
- Success candidates will be offered with attractive remuneration package
Lowest Qualification :: Higher Diploma
Closing Date :: 7/19/16, 12:00 AM

Excel Force MSC Berhad

Phone :: 60 3-7941 2088
Address :: Unit TA-13-1, Level 13, Tower A Plaza 33, No.1, Jalan Kemajuan, Section 13, 46200 Petaling Jaya, Selangor, Malaysia
City :: Petaling Jaya
State :
Country :

Description

Established in 1994, Excel Force MSC Berhad (EFORCE) is currently the market leader in Malaysia for the provision of financial services business solutions. With more than a decade of experience in offering information systems and services to the Banks and Stock-Broking Companies in Malaysia, EFORCE is the first IT Company in Malaysia to provide a total, comprehensive and market-proven business solution for the stock broking industry from Front Office to Back Office. Over the years, we have built up a considerable number of well-established Stock Broking customers as well as renowned Financial Institutions and have attained approximately 90% of stock broking Public Gallery Display System and 70% of Electronic Client Ordering System market share in Malaysia.