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Opportunity ID:: SGO-20131564
Type :: Full time
Position Level :: ---
Industry :: Computer/Information Technology - IT-Network/Sys/DB Admin
Job Specialization :: Services - Translation/ Proof Reading
City :: Across Singapore
Description :: - Liaise with in-country carriers, engineers and customers to provide information for fault diagnosis and resolution
- Handover of service requests to local engineers on completion of initial diagnosis to facilitate customer update and resolution.
- Ensuring sufficient detail in call logs for handover to 1st or 2nd line support engineers.
- Monitor call progress to ensure the customer fault is resolved efficiently and the customer is dealt with consistently i.e. handovers to Call Managers should be transparent to the customer
- Monitor client's network and perform initial diagnosis through remote access
- Liaise within country carriers and third party vendor to do diagnosis for client's network
Requirements :: - Diploma holders or higher in IT
- At least 1 year experience in call centre environment
- Possess CCNA is an added advantage
- Familiar with network and desktop technologies
- Possess good communication inCANTONESE, MANDARIN, and ENGLISH is mandatory
- Able to work in a 24X7 work environment, including weekends and public holidays
- Experience in working with customers from Hong Kong/China/Taiwan is an added advantage
- Ability to participate as part of a team with high levels of initiative.

Desirable:
- Hands-on experience and/or certifications in Cisco IOS, Checkpoint firewall
- Exposure to firewall
- Knowledge or awareness of ISO 9001, 20000, and 27001
- Experience in managing IT projects in an international environment
Lowest Qualification :: Bachelor Degree
Closing Date :: 5/18/13, 12:00 AM

ENGGSOL PTE LTD

City :: Singapore
State :: Singapore
Country :

Description

If you are looking for a role that fits your next career move it is time you spoke to an Enggsol recruitment consultant that knows the best way to get there.

Enggsol Recruitment has grown from specializing in HR solutions and recruitment services for the IT and Engineering industries to a highly respected presence in the recruitment industry sourcing quality personnel and servicing major Clients in accounting and finance, information technology, sales and marketing, HR and administration, engineering, hospitality, telecommunications and logistics.

Our team of professional consultants come from a variety of backgrounds with expertise in both technical and non-technical industries, and works from a base of strong values, and a commitment to excellence and to finding the 'right' candidate to fit the 'right' role.