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Opportunity ID:: MYO-20147207
Type :: Full time
Position Level :: ---
Industry :: Accounting/Finance - Banking/Financial
Job Specialization :: Services - Customer Service
City :: Bangsar
Description :: • Handle incoming calls professionally and provide accurate and timely information, alternatives and solutions to customers on products and services.
• Follow up with customers to resolve issues to ensure customer satisfactions are met.
• Apply proper phone etiquette to manage various customer situations.
• Achieve first call resolutions where necessary.
• Perform after call work (administration work) in accordance to the set procedures with zero defect.
• Comply with Group Policy and Standards, local law and regulations and control and procedures of the bank.
• Provide customer’s feedback to respective business partners for improvement and enhancement.

Benefits:
• Competitive basic salary and allowance
• Yearly increment and bonus
• High EPF contribution from employer
• Medical and Hospitalization
• Flexi Benefits ( Dental / Optical and coverage for insurance )
• Career Advancement

Why customer service ?
• Develop your people skill as it is the top priority skill for employer
• Business with customer service culture is more competitive
• The chance to help – main gist of your role will be to help people resolve their issues
• Help you grow as an individual, a team player and a leader
• Transferable skills – dealing with public to managing workload, from liaising with other departments to using your initiative, all experience you have gain in a customer service job will benefit you in your next career move

For qualified / interested candidates, kindly apply via online
Requirements :: Job Requirements:
• SPM / Diploma or Degree holder with at least 1 year working experience in customer service or related industries.
• Excellent command in English and Bahasa Malaysia for written and spoken.
• Ability to speak in Mandarin will be an added advantage.
• Credit in English and Mathematics subject in SPM.
• MUST be able to work on 24/7 rotating shift, weekends and public holidays.
• Pleasant personality and excellent interpersonal skills.
• Independent, self-confident and highly motivated.
• Able to start immediately or with short notice is an added advantage.
• 2 months PAID extensive training by professionals will be provided for successful candidates.
• Possess own transport ( At least able to arrange own transportation )
• Fresh graduates or Degree holder with less than 1 year of working experience are encourage to apply.
• Open to MALAYSIAN citizenship only.
Lowest Qualification :: SPM / O Level
Closing Date :: 4/25/14, 12:00 AM

Agensi Pekerjaan Intelek Talent Solutions Sdn. Bhd.

City :: Kuala Lumpur / Shah Alam
State :: Kuala Lumpur
Country :

Description

Intelek opened its door in 1999, and has since established itself as one of the fastest growing players in the recruitment and staffing industry. Our fast growing success is primarily attributed to our service and commitment towards fulfilling each of our client's individual need. With an outstanding reputation built solidly by providing efficient, expedient and cost-effective services, our range of expertise encompasses permanent, temporary, contractual staffing, executive search and payroll administration.