"This opportunity is already expired. However, you can always try to contact the employer for verification."
- Opportunity ID:
- MYO-2012527
- Type :
- Full time
- Position Level :
- ---
- Industry :
- Manufacturing - All Manufacturing
- Job Specialization :
- Engineering - Industrial Engineering
- City :
- Damansara Heights
- Description :
- • Answer and register all incoming requests (phone, mail, Service now queue, other)
• Obtain the necessary information from customers and register or reflect this in an efficient, accurate, and complete fashion in IT Service Portal.
• Register all actions undertaken in IT Service Portal
• Resolve as many of the received incidents and/or IT service requests as possible within the limitations of his/her access rights, time constraints and scope of GSD knowledge.
• Process incidents and IT Service Requests which resolution lies beyond Analyst’s skills and capabilities according to the appropriate escalation path established by GSD operating instructions.
• Coordinate requests resolution with various service providers
• Monitor the progress of owned incidents from registering to closure and keep customers aware of its progress within SLA time commitments.
• Proactively and regularly follow up on the issues owned. Collaborate with other IT groups. Timely communication to the GSD management in case of issues.
• Ensure resolution and closure of calls within agreed service levels.
• Inform customers of the solutions after their support requests have been resolved and ask them to verify the solution.
- Requirements :
- • University Degree or equivalent, Preferably engineering background.
• At least 1 year of working experience in an IT discipline, preferably in the areas of application support and customer service. Experience on working with service management application is a plus.
• Upper-intermediate English, other languages also desirable (Korean Speaking)
• Knowledge of Microsoft operating systems and MS Office software - Microsoft certification as a product specialist or equivalent; PC hardware and peripherals, basic LAN and WAN concepts and functionality.
• Awareness of business and production systems.
- Lowest Qualification :
- Bachelor Degree
- Closing Date :
- 11/16/12, 12:00 AM
Dynamic Value
- Phone :
- 04-660 2128
- Address :
- 97-2-6, The Palazzia, Jalan Bukit Gambir, 11700 Gelugor, Penang, Malaysia.
- City :
- Georgetown
- State :
- Pulau Pinang
- Country :
Description
Dynamic Value is a well established talent firm in Penang specializing in Executive Search as well as Permanent and Contract Placements, with our operations focusing mainly in Klang Valley and Penang. Backed by a wide and established network of contacts and resources from the logistics, manufacturing, banking industry, consumer goods and pharmaceutical industry, a critical success factor in any people search organization, we are persevered to be the recruitment partner of choice by our service delivery of quality people.
