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Opportunity ID:: MYO-201514481
Type :: Full time
Position Level :: Skilled / Non-Executive
Industry :: Management - General
Job Specialization :: Services - Customer Service
City :: Taman Botanic, Klang.
Description :: 1. Receive the booking from CS HOD or from customer which being assign to him/her.
2. Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.
3. Provide good communication to customer and internal division bookings and ensure reporting to CS HOD for any critical matter or failure cases or disputed/delayed cases.
4. Opening job, prepare and monitor invoicing till job complete for submission to billing.
5. Ensure customer receive the invoice completely.
6. Ensure individual job task is being fulfilled in term on delivery time and cargo safety.
7. Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.
8. Monitor closely for all shipments and update to related parties until shipment arrives POD. Any uncertain information resulted cannot closed are compulsory to notify HOD.
9. Provide cargo photo to client after truck was finished clearing from custom.
10. Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.
Requirements :: 1. Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
2. At least 1 year(s) of working experience in the related field is required for this position.
3. Applicants must be willing to work in Taman Botanic, Klang.
5. Preferably Junior Executives specializing in Finance - General/Cost Accounting or equivalent.
6. 1 full time position(s) available.
7. Working Hours : 5 days / week; 9am - 6pm.
Lowest Qualification :: Diploma
Closing Date :: 11/27/15, 12:00 AM