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Opportunity ID:: MYO-201619374
Type :: Full time
Position Level :: Fresh / Entry Level
Industry :: Insurance - All Type
Job Specialization :: Services - Customer Service
City :: Cyberjaya
Description :: -Execution of Incident/Change/Problem Management process tasks in adherence with global and local requirements.
-Coordination and management of Incident/Change/Problem -Management process activities across the global factory and with external suppliers to agreed global and local SLAs.
-Escalation of risks and issues to relevant -Incident/Change/Problem Managers or the Incident/Change/Problem Management Regional Process Owner.
-Supporting Incident/Change/Problem Management reporting (KPIs and customer SLAs).
-Assists the Incident/Change/Problem Management Regional -Process Owner in driving Service management best-practice and process standardization across his GBU.
-Assist the Incident/Change/Problem Management Regional -Process Owner in ensuring consistent end-to-end application of the process across his GBU.
-Assists the Incident/Change/Problem Management Regional -Process Owner in identifying and planning for process improvement projects.
-Drives implementation of standard execution of the Incident/Change/Problem Management process.
-Assists the Incident/Change/Problem Management Regional Process Owner in driving process standardization
Assists the Incident/Change/Problem Management Regional Process Owner in standardization to enable offshore targets.
Requirements :: •Fresh graduates are encouraged to applied
Lowest Qualification :: SPM / O Level
Closing Date :: 10/18/16, 12:00 AM

Atos Services (M) Sdn Bhd

Phone :: 03-83160288
Address :: G01, Ground Floor, 2310 Century Square Jalan Usahawan, Cyberjaya, 63000 Selangor, Malaysia
City :: Cyberjaya
State :: Selangor
Country :

Description

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services.

Our expertise covers a wide range of specialisms and we are always seeking new opportunities and innovations. We aim to lead by example, so you know that you can trust us to help you to accelerate to a successful and sustainable firm of the future.

We are expanding very rapidly, with offices in Cyberjaya, Technology Park Malaysia and Mid Valley. We are therefore seeking visionary individuals with a passion for results to join us.