- Opportunity ID:
- MYO-201726011
- Type :
- Full time
- Position Level :
- Fresh / Entry Level
- Industry :
- Engineering - Telecommunication
- Job Specialization :
- Services - Customer Service
- City :
- Klang
- Description :
- Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
Follow up and resolve customers complains and ensure it is close to satisfaction.
Work closely with team members and leaders at all times to achieve quality results and productivity.
To channel and escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure.
Participate in ad hoc projects as required.
Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
Any other duties assigned by the team leader.
Would need to do cross selling & education on client products & services. - Requirements :
- Positions are open for SPM/STPM/Diploma/ Degree holder.
Must be able to work on shift.
Customer orientated with good interpersonal and communication skills.
Passionate and enthusiastic about customer service.
Effective team player with pleasant disposition and personality.
Good written and verbal communication in both English and Mandarin. - Lowest Qualification :
- SPM / O Level
- Closing Date :
- 2/18/18, 12:00 AM
NCS Global Technology Sdn Bhd
- Phone :
- Address :
- 1-4-23 Kyrstal Point Corporate Park, Jln Tun Dr. Awang
- City :
- Bayan Lepas
- State :
- Pulau Pinang
- Country :
Description
Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-Technical BPO.
We pride ourselves in delivering an unparalleled level of customer service, to both, our client managers and to our contractors. Our services range from Application Development, Outsourcing, Service Maintenance to Consultation. These services are flexible, scalable and precisely orchestrated to meet our client’s needs. Through NCS’s comprehensive services, we provide a stable business platform for our customers, thus enabling them to focus on their core competencies. No other company is able to provide the full suite of professional services, which combines quality people with an unprecedented level of service.
- NCS staffs comprises of highly qualified consultants, with hands-on experience and specialties.
- We are dedicated to provide full-fledged Business & IT consultation, technical specialties, resource training and development.
- NCS personnel are recognized for their professional consulting expertise and result-oriented approach in meeting customers' business objectives.
- We adopt to modern and latest resources management systems, aligning towards ISO standard for quality assurance in our services.
- Within NCS Global Technology and its own subsidaries, together with our strategy technology partners, we ensure the full success of our client and the company.
Benefit
Being the regional pioneer in resources outsourcing for R&D needs in both Engineering & IT, we provide the best platform for you to embark in your career, or even help you to leap into the new phase of growth. We provide attractive remunerations package, and also countless projects opportunities in different environments, which will enrich your experiences as a whole. If your career have been stagnant, join us now for the dynamic and fast-track career development.
