- Opportunity ID:
- MYO-201513066
- Type :
- Full time
- Position Level :
- ---
- Industry :
- Designing - Fashion
- Job Specialization :
- Sales/Marketing - Other Marketing
- City :
- Ayer Keroh
- Description :
- •To assist customers with any issues with regards to their returns or their orders via emails or by phone - Communicate promptly any information to customers about their orders.
•To help customers to register online and/or to process their orders.
•Deal with complaints and escalation process where necessary.
•To handle difficult customers with professionalism.
•To be able to deal with customers with late returns and faulty goods.
•Liaise with fulfilment for any issues with customers’ orders.
•Liaise with Operations Department over issues raised by customers with regard to either orders or returns.
•To assist Finance Department with customers on security checks (calls or emails).
•Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers.
◦Maintain a high level of service awareness at all time;
◦Active use of order database;
◦To help customers with product enquiries - Requirements :
- •Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
•At least 2 year(s) of working experience in the related field is required for this position.
•Excellent experience with Customer Care in an office environment.
•Fluent language skills required – good written & verbal skills in English and Bahasa Melayu. Other languages are an added advantage.
•Good team player.
•Excellent keyboard and written skills, articulate with good spelling and grammar.
•Excellent communication skills specifically in regard to building relationships with customers.
•Reliable and consistent.
•Flexible attitude and able to take initiative.
•Excellent eye for detail and good organizational skills.
•Experience with Microsoft packages & must be IT savvy.
•Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business.
•Has personal transport to and from work.
•Full-Time position(s) available.
•Working Hours : Monday - Friday (10am - 6pm).
- Lowest Qualification :
- Other Certifications
- Closing Date :
- 7/14/15, 12:00 AM
Poplook Sdn Bhd
- Phone :
- 06 - 253 2750
- Address :
- No.13, Jalan TU 51A, Taman Perindustrian Tasik Utama, 75450 Ayer Keroh, Melaka
- City :
- Ayer Keroh
- State :
- Melaka
- Country :
Description
Launched in 2009 as thepoplook.com, and rebranding in 2014, POPLOOK is Malaysia's leading online store specialising in modest, Muslimah fashion. February 2011 saw the launch of their in-house label. With this, POPLOOK began providing specially designed and carefully manufactured pieces exclusive to the POPLOOK store. In 2013, POPLOOK launched their debut in-house Raya Collection to rave reviews. 2013 also saw their first artistic collaboration with leading Malaysian designers Jovian Mandagie and Melinda Looi.
POPLOOK prides itself in providing quality products at affordable prices coupled with excellent customer service. POPLOOK pieces are available in sizes S - 4XL and also in Regular and Tall lengths. The POPLOOK design team emphasizes versatility in classic cuts while staying up-to-date and incorporating current trends.
POPLOOK has been featured in Hijabista Magazine, Aquila Asia magazine, The Star Metro, Berita Harian Singapore, Women's Weekly, TIMEOUT KL and more. In 2012, POPLOOK was chosen by SKMM to be one of Malaysia's Jalur Lebar success stories.
Benefit
Medical
