- Opportunity ID:
- MYO-20148128
- Type :
- Full time
- Position Level :
- ---
- Industry :
- Computer/Information Technology - IT-Technical Support
- Job Specialization :
- Services - Tech & Helpdesk Support
- City :
- Puchong
- Description :
- Service Desk Executive (English / Mandarin / Japanese Language)
Salary up to RM 3,500
Office location : Puchong Financial Corporate Centre, Bandar Puteri
Job Description
•To provide single point of contract for customers.
•To facilitate the restoration of normal operational service with minimal business impact on the customer within the agreed service levels and business priorities.
•To provide troubleshooting and resolution for standard and non-standard PC, hardware, software, printers, network and server.
•Manage and co-coordinate high priority incident according to the Incident Management Process.
•End to end follow up on incidents / request to ensure proper closure and confirmation with the customer
- Requirements :
- •Candidate must process at least a diploma or degree in Computer Science / Information Technology or equivalent.
•Has at least 1 year experience in Helpdesk Operations, with proven track record of work experience in a challenging commercial environment.
•Must be team-oriented, with excellent interpersonal and communication skills.
•Process excellent problem solving skills, mature and with the ability to influence and inspire on own initiative.
•Experience in financial services would be an advantage
- Lowest Qualification :
- Diploma
- Closing Date :
- 8/29/14, 12:00 AM
Computacenter Services ( Malaysia) Sdn Bhd
- Phone :
- 60380642814
- Address :
- Level 9, Tower 1 , Puchong Financial Corporate Centre,
- City :
- Selangor
- State :
- Selangor
- Country :
Description
Company Overview
Computacenter is Europe's leading independent provider of IT infrastructure services. We advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf.
We deliver on-site services in nearly 60 countries, and supply IT hardware and software to customers in more than 100 countries. At every stage, we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.
Our corporate and government clients are served by offices across the UK, Germany, France, Malaysia, and the Benelux Region, as well as our Group Service Desk, which has operations in the UK, Germany, Spain, South Africa, and Malaysia. Via this shared service facility, more than 1,100 native-speaking employees provide end user support in 18 languages. We handle in excess of four million contacts per year.
Customers with global requirements are served through an extensive international partner network, which mirrors the scale requirements of our European-headquartered client base.
Why Join Us?
For us here at Computacenter, people like our services and innovation, are the major source of competitive advantage. It is for this reason that we are always actively searching for new talent. As a recognized “Investor in People “employer, we play an energetic role in developing our people to truly enable them to go from strength to strength.
We are proud of the fact that our people are the heart of what we do and therefore, value the skills and experience they bring to work with them each day. We have a clear mission and set great store by our DNA. We have a calture that embraces feedback and continuous improvement centred around our FACE behaviours, for the benefit of our customers.
Of course, we offer a competitive reward package, but above all, the opportunity to work for a leading IT services and solutions organization.
