- Opportunity ID:
- MYO-20131443
- Type :
- Full time
- Position Level :
- ---
- Industry :
- Computer/Information Technology - IT-Technical Support
- Job Specialization :
- Computer/Information Technology - IT-Network/Sys/DB Admin
- City :
- Kuala Lumpur
- Description :
- - Working location at LifeTech Network Operation Center (NOC)
- Proactive monitoring of customers’ IT network on LifeTech Network Management System (NMS)
- Upon detection of alarm on NMS, ensure on-time notification to customer, first level troubleshooting with customer, reporting of faults to Telekom Malaysia (TM), co-ordination & periodic follow up until fault is resolved
- Opening of trouble ticket on LifeTech ticketing system for proper tracking of faults reported
- Maintain close working relationship with customers
- Perform daily/weekly/monthly network backup health check (ISDN/ADSL).
- Prepare monthly network performance reports for assigned customers
- Pleasant personality & tele-conversation etiquette
- Able to work shift (morning, afternoon, night & weekends) on rotation basis - Requirements :
- - Deg./Dip. in Computer Science, Electronic Electrical Engineering or equiv./Deg. in IT/EEE, CCNA, ITIL.
- At least 1 year working experience in customer service
- Fresh graduates with IT & networking experience during internship or industrial attachment
- Proficient in windows operating systems ie. XP, Vista, Windows7
- Exposure to NMS (preferred)
- Proficient communication skills in English - Lowest Qualification :
- Diploma
- Closing Date :
- 4/23/13, 12:00 AM
LifeTech Net Sdn Bhd
- Phone :
- 03-21636633
- Address :
- Unit A-7-1, 7th Floor, Megan Avenue 1, Blk A, 189, Jln Tun Razak, 50400 Kuala Lumpur, Malaysia
- City :
- Wilayah Persekutuan
- State :
- Kuala Lumpur
- Country :
Description
LifeTech Net's sole mission is to provide end-to-end network solutions for data communications.
LifeTech Net : COINS Service
A franchisee of Telekom Malaysia's COINS Service (Corporate Information Superhighway), LifeTech Net specializes in the deployment of COINS and related value-added services for corporate clients in small and medium sized industries.
LifeTech Net Sdn Bhd is proud to be Malaysia's first multimedia networking solution based on ATM technology.
The consulting arm of this company provides the following COINS Value Added Services:
>> Network Consulting and Design
>> Internet Access / Presence / Integration / Security
>> Integration of Data/Voice/Voice Over WANs
>> Migration and integration of legacy distributed LANs to high speed Frame Relay and ATM switching networks
LifeTech Net recognizes that rapid and excellent customer service is the key differentiator in today's competitive market. Over the years, our highly-skilled teams of IT engineers, production and marketing specialists have continuously provided scalable, flexible and integrated solutions to meet our customers' present and future needs in networking.
In addition, LifeTech Net has established a state-of-the-art NOC (Network Operation Center) in its new headquarters to provide excellent customer service and to monitor the strategic networks of our most sophisticated clients throughout Malaysia.
The company also provides security consultation and solutions. As a valued partner of world-leading security solution providers, LifeTech Net markets and resells security products that include:
>> Industrial-strength firewall and security products
>> Network Intrusion Detection
>> VPN hardware and software
>> Internet monitoring
Through these unique partnerships, we have well-trained consultants to service our customers' unique and sophisticated security requirements.
LifeTech Net : Remote Network Management Services
The LifeTech Net Remote Network Management Service provides a comprehensive package to remotely monitor, control and report on network operations.
The central facility known as the Networks Operation Center (NOC) is supported by qualified technical staff to provide support and services in networks, servers and desktop environments.
The three-tiered network management solution allows customers to take a phased approach to their network management strategy, firstly by incorporating the routers, hubs, and WAN support, and then having the option of adding server and desktop management services.
The Remote Network Management Service provides proactive performance and fault monitoring plus troubleshooting, fault isolation, resolution on critical network elements, and full device configuration management.
The emphasis is on proactive measures to continually maintain and monitor on an on-going basis, the health and well-being of the network, which in turn allows the client to implement its network at an optimal level without sacrificing its business requirements.
The Remote Network Management Service includes:
>> Configuration Management
>> Performance Management
>> Fault Management
>> Security Management
>> Desktop Management
Benefit
Healthcare plan, Insurance plan, allowances, company getaways or outings, field trips, education or training, commission, performance bonuses, rewards, award ceremonies, etc
