• Receive the booking from customer / assign by HOD.
• Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to
• Provide good communication to customer and internal division bookings and ensure reporting to CS HOD
for any critical matter or failure cases or disputed/delayed cases.
• Opening job, prepare and monitor invoicing till job complete for submission to billing.
• Ensure customer receive the invoice completely.
• Ensure individual job task is being fulfilled in term on delivery time and cargo safety.
• Receive customer feedback and discuss with CS HOD for good action plan to improve the customer
• Monitor closely for all shipments and update to related parties until shipment arrives POD.
• Record customer complaint to relevant folder and come out with a correction action plan to avoid similar
mistake from re-occurrence.
• Candidate must possess at least SPM/STPM/”A” level/Pre-U or Diploma in any discipline.
• At least 3 year of customer service experience with familiarity in the freight forwarding industry.
• Excellent and strong communication skill, spoken and written in Mandarin, English and Bahasa Malaysia.
• Proactive with strong interpersonal skill.
• Able to work independently with multitasking abilities and able to take work pressure.
• The ideal candidate needs to possess a good self-discipline
Lowest Qualification :
SPM / O Level
Closing Date :
4/4/21, 12:00 AM
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