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Opportunity ID:: MYO-202030380
Type :: Full time
Position Level :: Top Management
Industry :: Services - Customer Service
Job Specialization :: Services - Logistics/Supply Chain/Warehouse
City :: Senai
Description :: - Leading, developing and managing the customer service team.
-Preparing, overseeing, monitoring and communicating with the operations team the agreed SOPs of the customer account
- Continuously improving and implementing Customer Service procedure, constantly reviewing and seeking better operational methods
- Handles Customer’s complaint and ensure recovery action is taken promptly and appropriately
- Work closely with the sales and marketing team and actively participate in any development and implementation of sales and marketing program
- Monitor progress of key accounts with their respective sales team and implement improvement action plans.
- Manages the customer service support team to ensure proactive approach to customer servicing and excellent communication structure to streamline customer feedback mechanism
-Support the national and key account sales team by provide technical support & solution to Southern
- Region Customer Service team to meeting monthly target
- Handles Key Accounts/walk-in customers’ enquiries.
- Analyses statistics and use them to develop and implement program aimed at improving efficiency and revenue with sales/marketing team
- Accountable to achieve the Departmental Sales Budget by rendering excellent Customer Service support and managing in-house/walk-in customers
Requirements :: -Candidate must possess at least a Degree in Business Studies/Administration/Management,Logistic/Transportation or equivalent.
-At least 5 year(s) of working experience in Logistics Service Provider environment would be preferred.'
- Preferably Senior Executives specializing in Marketing/Business Development/Customer Service or equivalent.
- Excellent and strong communication skill, spoken and written in English
- Possess own car.
- Applicants must be willing to work in Senai, Johor
- Pleasant and mature personality.
Lowest Qualification :: Bachelor Degree
Closing Date :: 6/2/20, 12:00 AM

Godzilink.com

City :: Johor Bahru
State :: Johor
Country :

Description

Godzilink.com is operated by Agensi Pekerjaan T Link Marketing Sdn Bhd, a Malaysia based company that provides a free online people talents search, job application & cost effective job postings platform. With our new profile database search, which is based on a new and innovative profiling design, you will have a new and exciting browsing experience. In this database, you will discover a wide range of people talents, from full time professionals, part timers, sidelines, freelancers, consultants, sales reps, agents, distributors, expatriates, Malaysia IT jobs, etc.