Posted by Mission Foods Malaysia Sdn Bhd on 12/28/17, 9:50 AM

Looking for Customer Service Manager

  1. Job Search
  2. Services
  3. Customer Service Manager
"This opportunity is already expired. However, you can always try to contact the employer for verification."
Opportunity ID:
MYO-201726128 
Type :
Full time 
Position Level :
Senior Executive 
Industry :
Services - Customer Service 
Job Specialization :
Manufacturing - Quality Control 
City :
Bandar Enstek 
Description :
1. To supervise and handle all the Daily Customer Service Operations for both retail and food service businesses: -
(a) For Food Service customers, to work closely with all the internal and external related Departments in relation to sales order planning, deliveries, booking of shipment schedules & its preparation of shipping documentation (for overseas Food Service customers).
(b) For Retail customers, to coordinate with distributor and communicate well with all retail customers for ensuring the accurate and timely process of daily or weekly purchase orders, stock returns or rejects, stock transfers etc.in order to meeting customer satisfaction, especially for expediting any urgent orders to ensure closure or for any marketing and promotion activities.
2. Responsible to work and coordinate with the SCM (Supply Chain Management) team members in order to meet with the production schedule on the short and long term order planning for fulfilling all the customers’ orders timely and satisfactory. The pre-planning customer service activities for 2 month ahead are required, especially for retail customers.
3. To monitor inventory levels closely with inventory dept. and plan effective reordering and delivery schedules, especially for retail stocks.
4. To ensure the proper documentation for new customer’s account application and approval for new customers, especially for trading terms, payment term, shipping documentation and requirements.
5. To communicate effectively and efficiently with customers for accomplishing their requirements on product specifications, packaging material requirements etc.
6. To proactively response or reply queries to all customers (both internal and external) in achieving excellence customer satisfaction.
7. To responsible for establishing and maintaining the completeness, timely and accurate execution of all SAP Transactions and Master File Data for Customer Service & Distributions and relevant SOPs.
8. For the retail business, all the SAP transactions related to retail stock movements must be updated accurately and timely, so that can be reconciled with stock balances at third party warehouse from time to time.
9. To monitor advance payment, payment terms and promptly validates all letters of credit for ensuring no discrepancies.
10. Responsible to co-ordinate with other related Departments in relation to Samples Requisitions.
11. To lead, coach and develop Customer Service staffs to handle all the customer activities on a timely and proficient manner.
12. To perform sales updates and report on a weekly basis and all the related reporting on a timely basis.
13. Responsible to prepare the quarterly QMS reports and compliance to Company’s related SOPs.
14. To periodically review the dept. SOPs and policies for continuous improvements and in compliance with Corporate policies
15. To monitor and control via PDCA cycle for the accomplishment of department’s KPIs in line with the Company’s KPIs.
16. To perform any adhoc relevant works as required
17. To supervise and handle all the Customer Service operations for both Retail and Food Service customers in order to ensure all the customers’ orders and related requirements are fulfilled timely and satisfactorily. 
Requirements :
1. Professional qualification or Degree in business administration, management, supply chain management or equivalent qualification and relevant working experiences
2. Minimum 5 years’ experience in related fields with a strong exposure in customer service, logistic administration/functions (both retail and food service) or supply chain management, in manufacturing environment, preferable in Food Industry.
3. Proficiency in both written and spoken English and BM, knowing other language would be an added advantage.
4. Computer literatures in Microsoft Excel / Word, relevant customer service systems, preferably possess experiences in SAP System.
5. Able to communicate and handle different types of customers, bot external and internal.
6. High integrity, confident, self-motivated, strong people management skills, performance driven and able to work independently.
7. Possess excellent negotiation and communication skill at all level.
8. Able to work proactive initiative, positive thinking & teamwork
9. Able to adapt to any working environment, function as well as stress. 
Lowest Qualification :
Bachelor Degree 
Closing Date :
3/28/18, 12:00 AM 

Mission Foods Malaysia Sdn Bhd

Phone :
06-7986 988
Address :
PT 29516, Lengkok Teknologi 2, Techpark @ Enstek, 71760 Bandar Enstek, Negeri Sembilan, Malaysia
City :
Bandar Enstek
State :
Negeri Sembilan
Country :

Description

Mission Foods is a subsidiary of GRUMA, S.A.B. de C.V. GRUMA began its operations in Mexico in 1949. GRUMA is the indisputable worldwide leader in corn flour and tortilla production, with operations in United States, Mexico,Central America, Venezuela, Europe, Australia, China and Malaysia. We are an established MNC in the Food Industry. We provide good fringe benefits, career growth, training and development for our employees.

Benefit

In the MISSION FOODS MALAYSIA SDN BHD, we are particularly fond of the “Win-Win” principle. We seek to create an environment in which our employees can fully develop their skills while actively contributing to the company's performance.
- We practise a vibrant & energetic office culture.
- Good performance is always rewarded accordingly.
- We provide opportunities for career advancement within the company