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Opportunity ID:
Type :
Full time 
Position Level :
Senior Executive 
Industry :
Sales/Marketing - Marketing/Business Dev 
Job Specialization :
Services - Customer Service 
City :
Pasir Gudang 
Description :
• Reporting to the Regional Manager and Director of Sales, Sales Operations will involve all the file management & operations activities post booking including Job costing, shipping documentation, logistics, operational finance, and carrier relations.
• On a day to day basis, this role will be required to ensure consistent, seamless end-to-end delivery of Shipping Operations and support the customer service and shipping documentation teams in resolution of customer queries and escalations.
• Lead and Manage the Customer Service, Shipping, Documentation, Logistics Operations teams - own all operational activities under file management
Job Responsibilities
• Lead and manage production planning, customer service, documentation, inventory control, forecasting, warehousing, transportation/logistics and other areas are required
• Develop analytics, systems and data management capabilities, including metrics and reports
• Direct the hiring, training, supervision, mentoring, and performance evaluations of customer service chain staff
• Direct, coordinate, assign, monitor and review the work of individuals engaged in customer service, documentation, logistics chain related duties
• Understand customers’ needs, service those needs, and maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to supply chain activities
• Manage vendor relationships (e.g., third party logistics)
• Collaborate with staff, other departments, senior management, and decision makers to share information, problem solve, and to clarify management objectives
• Oversee organization wide management of the strategic shipping/freight procurement, contracting, and evaluation of services
• Manage / coordinate the sales and operations planning process including supply / demand forecasting, inventory management, and on time delivery
• Develop annual plans with prioritization and resourcing
• Develop and / or participate in the development of the customer service strategy for the organization
• Manage and / or execute container haulage, shipping freight, procurement related functions (e.g., develop and implement contract management and procurement frameworks, sourcing strategies, negotiate agreements, draft and manage contracts, etc.)
• Implement and adhere to transaction management best practices
• Monitor and analyze current trends in the marketplace
• Direct and manage corporate governance and regulatory compliance
• Identify and manage risk within the supply chain
• Address tactical and strategic supply chain issues
• Stay informed of advances in supply chain technology and approaches, and apply within the organization to improve supply chain processes
• Establish key performance indicators, monitor ongoing performance, and improve performance against set goals
• Develop and implement new systems, best practices, inventory control, demand planning, and other optimizations in order to grow the business  
Requirements :
• University degree, Diploma/College with at least 2-3 years experience in managing large Operations / Customer service teams with minimum 5 years experience in the Logistics sector.
• Experience in Ocean Operations and wide exposure across all the logistics products & processes- Sea,Air,VAS including Trucking,CHB, Warehousing and Cargo-Insurance.
• Strong operations excellence mindset coupled with an excellent understanding of the business
• Passion for service delivery, responsiveness and for identifying constant improvements
• Conveys a sense of urgency and persistently drives issues to closure
• Ability to work and thrive in a flexible matrix organization with focus on networking
• Ability to liaison & network with Customer Service to effectively drive closures to customer queries
• People Development - Ability to attract, develop & retain talent in the organization
• Sound knowledge of SAP and SAP warehouse. 
Lowest Qualification :
Closing Date :
9/19/18 12:00 AM 


City :
Johor Bahru
State :
Country :


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