- Opportunity ID:
- MYO-201726069
- Type :
- Full time
- Position Level :
- Skilled / Non-Executive
- Industry :
- Sales/Marketing - Marketing/Business Dev
- Job Specialization :
- Services - Customer Service
- City :
- Bangsar
- Description :
- - Handles customer orders received through phone, email or sales team
- Ensure orders entries are made accurately in the system for timely delivery
- Be the first-tier support/interface to answer customer enquires
- To build and maintain a relationship with our customers in a professional manner with an objective to fulfill their needs.
- To keep up to date on new or enhance product knowledge in order to maintain high level of quality service to customers
- Resolve product and service problems by clarifying the customers’ complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Maintains customer records by updating account information.
- To assist in daily indoor sales - Requirements :
- - Candidate must possess at least a Diploma.
- At least 2 year(s) of working experience in the related field is required for this position.
- Strong telephone handling, communications and personal skills (Written, oral and effectively bilingual)
- Good command of written and spoken English
- Possess positive work attitude, self motivated, proactive and a team player
- Full-time position - Lowest Qualification :
- Diploma
- Closing Date :
- 3/22/18, 12:00 AM
Far East Flora.com Sdn Bhd
- Phone :
- 03-2284 7808 / 011-2850 8030
- Address :
- No 16, Jalan Liku Off Jalan Riong, 59100 Bangsar, Kuala Lumpur
- City :
- Bangsar
- State :
- Kuala Lumpur
- Country :
Description
From a department that started in 1978, FarEastFlora.com has come a long way. We have been incorporated since 2000 and are now a full-fledged flowers and gifts provider. Our smile-makers with more ingenious ideas than ever before, over 1000 choices in floral arrangements are made available with more ease and efficiency. We are, after all, one of the pioneers in the Internet mail order business.
Consistently striving to guarantee smiles not only for the recipient of the gifts but also the giver themselves, we continuously revamp our fully e-commerce website, making online shopping more user-friendly and comprehensive. Customer Relationship Management (CRM) was also integrated into the website to provide an end-to-end e-fulfillment solution, making it easier to receive feedback and thereby increasing
efficiency and customer satisfaction.
Parallel to this development, an integrated call center with interactive voice response system was introduced to reduce customers’ frustration of holding onto the phone by offering a call-back service and sending an email or SMS confirmation upon successful deliveries.
Benefit
- We practice a vibrant & energetic office culture.
- Our company supports a fun yet balanced working environment.
- We support a safe environment for our employees
