- Opportunity ID:
- MYO-20131651
- Type :
- Full time
- Position Level :
- ---
- Industry :
- Sales/Marketing - Telesales/Telemarketing
- Job Specialization :
- Services - Customer Service
- City :
- Petaling Jaya - Selangor
- Description :
- Salary: MYR 1800 - 3000 + KPI Allowance
- To be a one stop shop to all consumer banking customers by providing accurate & timely information on product & services, relevant to their needs
- Assist customers in fulfilment of their transaction or servicing requests via the telephone
- Achieve first call resolution in all customer interactions, where possible
- Promote the use of automated channels and its benefits to customers
- Acquire new business by proactive tag on & generate new sales opportunities
- Leverage on continuous improvement journey by proposing & giving suggestions/ recommendations on workflow implementation & productivity improvements - Requirements :
- - Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
- Fresh graduates are encouraged to apply.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Customer Service or equivalent would be an added advantage.
- 50 Full-Time position(s) available.
- Consistent work history with minimal “job hopping” on CV. Long Durations of Tenure at prior organizations Preferred.
- Ability to read, speak, write/spell in English in Proficient Manner
- Ability to speak in Mandarin would be an added advantage
- A sound knowledge of telephone etiquette and customer service. Experience handling escalated callers Preferred.
- Attention to detail; ability to comprehend, capture as well as interpret customer inquiries via the phone and/or email
- Outstanding customer service skills; Highly customer focused, with a desire to resolve each customers’ issue
- PC Skills in Windows Environment
- Proficient in basic MS Office applications (Outlook, Word, Excel)
- Typing proficiency of 35 wpm and accurate data entry skills
- Strong interpersonal skills
- Ability to manage difficult customer situations,High analytical skills; Good problem solving skills
- High analytical skills; Good problem solving skills
- Pleasant personality and positive working attitude
- Ability to work a changing schedule, as dictated by customer need
- Rotating Shift Working Hours - Lowest Qualification :
- SPM / O Level
- Closing Date :
- 5/24/13, 12:00 AM
Zealous Asia Pacific Sdn Bhd
- Phone :
- 60102313071 /03-62034343
- Address :
- Suite 33-01, 33rd Floor Menara Keck Seng
- City :
- 203 Jalan Bukit Bintang
- State :
- Kuala Lumpur
- Country :
Description
Zealous Asia Pacific (ZAP) is a unique family oriented business that focuses and specialises in providing payroll and human capital solutions to our selected clients. Solely working within this space allows us to be experts in our field and build lasting relationships through personalized services to our valuable clients.ZAP was founded with an objective to compliment our client’s businesses by providing excellent human resource solutions.
We believe that an excellent human resource set-up is a requisite to every organization in their quest to grow a strong and profitable organization. Thus, ZAP values our client’s vision and provides them with personalized human resource solution. At ZAP, we strive to bring the best business solutions to our clients and believe strongly in building strong bridges of relationship in the process.
ZAP understand that our clients’ needs are always unique. We take time to understand and analyse our clients’ requirement and delivering precise human resource solutions.
By providing experts to run their HR processes, our clients can now keep their focus on other strategic operations. ZAP’s team of dedicated professionals will ensure that your administrative matters are in trusted hands.
At ZAP, we built our business upon solid foundations of values, integrity and passion to be a vital contributing factor to the success of our client’s businesses.
Benefit
By providing experts to run their HR processes, our clients can now keep their focus on other strategic operations. ZAP’s team of dedicated professionals will ensure that your administrative matters are in trusted hands.
At ZAP, we built our business upon solid foundations of values, integrity and passion to be a vital contributing factor to the success of our client’s businesses.
