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Opportunity ID:: MYO-2012357
Type :: Full time
Position Level :: ---
Industry :: Management - Executive
Job Specialization :: Management - Top Management
City :: Selangor - Pulau Indah
Description :: • Manage Office Support team, ensuring agreed targets are met and relevant qualitative standards are achieved
• Develop and implement procedures & policies to provide high quality services both internally and externally
• Generate ideas and implement methods to improve technical skills to ensure a continuity of service for all users.
• Responsible for putting in place enhanced reporting structures for early identification of product faults to minimize impact on business – Incident & Problem Management.
• Improve efficiency and effectiveness of Office IT Support activity by analyzing and proposing recommendations
• Manage staff levels and scheduling to provide full cover during critical needs in operation.
• To optimize customer support, provide staff with regular training and appraisals
• To pro-actively follow-up & provide information to users on the progress of outstanding issues
• To log support issues and document their outcome to facilitate the resolution of common problems.
• To redirect or escalate support requests to the appropriate towers if necessary.
• To help the Office IT Support to develop their skills and knowledge with respect to front-line support.
• To ensure the compilation and accuracy of customers inventory data’s on hardware and software.
• To compile Office IT Support technical documentation, guidelines and procedures and ensure they are shared, trained and followed within the team.
• Able to report to customers and internal management within stipulated intervals.
• Able to communicate well with customers during critical and non-critical times.
• Able to understand and maintain the SLA’s to the customers.
• Able to justify the procurement of any operations related equipment within timely manner.
• Able to manage roaster and OT for the employees.
• Able to manage multiple vendors and their SLA’s.
Requirements :: • Candidate must possess or currently pursuing a Advanced/Higher/Graduate Diploma or Degree in Computer Science/Information Technology or equivalent.
• Must have 2-3 years of applicable experience IT support environment.
• Must understand the importance of maintaining a 24x7 production environment
Lowest Qualification :: Higher Diploma
Closing Date :: 10/2/12, 12:00 AM

Agensi Pekerjaan Maju Jaya Sdn Bhd (JTK No.1219)

Phone :: 03-56378477
Address :: No. 121B, Jalan SS15/5A, 47500 Subang Jaya, Selangor
City :: Subang Jaya
State :: Selangor
Country :

Description

One of the key elements to success is having the right people to help achieve it. We at MJ Recruitment help people and companies make the right choices in their selection of people/companies by making their search for the right employee or the right job more refine thus having a good relationship with our clients & employees. By having great relationships and understanding with both our clients and candidates. We provide better comprehensive attention and focus towards our clients/candidates needs. Our client, a multinational company is looking for dynamic people. Due to their business expansion, they are seeking to recruit suitable candidates for the position stated below. Please visit our website www.mj-recruitment.com for many more job opportunities.