Opportunity ID:
MYO-201726067 
Type :
Full time 
Position Level :
Senior Executive 
Industry :
Management - Top Management 
Job Specialization :
Services - Customer Service 
City :
Bangsar 
Description :
- Team Building: building a strong and united team across customer service, operations, finance and marketing.
- Managing, collaborating and communicating objectives and values in order for the team to be successful.
- Oversee and manage operations and devising relevant KPIs in order to ensure high level standards at met
- Working with the team to fine tune daily operations
- Business Development: acquisition of marketing partners and strategic corporate customers with the aim of increasing revenue
- Coordinate with HQ to plan and implement marketing activities mainly online and digital platforms
- Manage relationships with vendors to ensure good quality service is provided
- Possess financial skills to budget, forecast and control operating expenses 
Requirements :
- Minimum 5 years experience in managerial or team lead capacity, preferably in ecommerce
- Strong communicator
- Strong problem solving skills
- Sales and customer service oriented
- Willing to work the ground with the team 
Lowest Qualification :
Diploma 
Closing Date :
3/22/18 12:00 AM 

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Far East Flora.com Sdn Bhd


Phone :
03-2284 7808 / 011-2850 8030
Address :
No 16, Jalan Liku Off Jalan Riong, 59100 Bangsar, Kuala Lumpur
City :
Bangsar
State :
Kuala Lumpur
Country :

Description

From a department that started in 1978, FarEastFlora.com has come a long way. We have been incorporated since 2000 and are now a full-fledged flowers and gifts provider. Our smile-makers with more ingenious ideas than ever before, over 1000 choices in floral arrangements are made available with more ease and efficiency. We are, after all, one of the pioneers in the Internet mail order business.

Consistently striving to guarantee smiles not only for the recipient of the gifts but also the giver themselves, we continuously revamp our fully e-commerce website, making online shopping more user-friendly and comprehensive. Customer Relationship Management (CRM) was also integrated into the website to provide an end-to-end e-fulfillment solution, making it easier to receive feedback and thereby increasing
efficiency and customer satisfaction.

Parallel to this development, an integrated call center with interactive voice response system was introduced to reduce customers’ frustration of holding onto the phone by offering a call-back service and sending an email or SMS confirmation upon successful deliveries.


Benefit

- We practice a vibrant & energetic office culture.
- Our company supports a fun yet balanced working environment.
- We support a safe environment for our employees