- Opportunity ID:
- MYO-201726067
- Type :
- Full time
- Position Level :
- Senior Executive
- Industry :
- Management - Top Management
- Job Specialization :
- Services - Customer Service
- City :
- Bangsar
- Description :
- - Team Building: building a strong and united team across customer service, operations, finance and marketing.
- Managing, collaborating and communicating objectives and values in order for the team to be successful.
- Oversee and manage operations and devising relevant KPIs in order to ensure high level standards at met
- Working with the team to fine tune daily operations
- Business Development: acquisition of marketing partners and strategic corporate customers with the aim of increasing revenue
- Coordinate with HQ to plan and implement marketing activities mainly online and digital platforms
- Manage relationships with vendors to ensure good quality service is provided
- Possess financial skills to budget, forecast and control operating expenses - Requirements :
- - Minimum 5 years experience in managerial or team lead capacity, preferably in ecommerce
- Strong communicator
- Strong problem solving skills
- Sales and customer service oriented
- Willing to work the ground with the team - Lowest Qualification :
- Diploma
- Closing Date :
- 3/22/18, 12:00 AM
Far East Flora.com Sdn Bhd
- Phone :
- 03-2284 7808 / 011-2850 8030
- Address :
- No 16, Jalan Liku Off Jalan Riong, 59100 Bangsar, Kuala Lumpur
- City :
- Bangsar
- State :
- Kuala Lumpur
- Country :
Description
From a department that started in 1978, FarEastFlora.com has come a long way. We have been incorporated since 2000 and are now a full-fledged flowers and gifts provider. Our smile-makers with more ingenious ideas than ever before, over 1000 choices in floral arrangements are made available with more ease and efficiency. We are, after all, one of the pioneers in the Internet mail order business.
Consistently striving to guarantee smiles not only for the recipient of the gifts but also the giver themselves, we continuously revamp our fully e-commerce website, making online shopping more user-friendly and comprehensive. Customer Relationship Management (CRM) was also integrated into the website to provide an end-to-end e-fulfillment solution, making it easier to receive feedback and thereby increasing
efficiency and customer satisfaction.
Parallel to this development, an integrated call center with interactive voice response system was introduced to reduce customers’ frustration of holding onto the phone by offering a call-back service and sending an email or SMS confirmation upon successful deliveries.
Benefit
- We practice a vibrant & energetic office culture.
- Our company supports a fun yet balanced working environment.
- We support a safe environment for our employees
