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- Opportunity ID:
- MYO-201515753
- Type :
- Full time
- Position Level :
- Senior Executive
- Industry :
- Management - Executive
- Job Specialization :
- Others - All Others
- City :
- Petaling Jaya
- Description :
- 1. Position Overview:
Handles customer call with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
2. Key Responsibilities:
To deliver first class, professional customer service to HMSB existing and potential customers.
-To deliver front line customer services to ensure resolution of inquiries
-To provide customer with accurate and precise product and service information.
-To follows established procedures for each service request, adhering to agreed Key Performance Indicators (KPIs) and quality standards to maximize customer satisfaction.
-To liaise closely with both dealers and internal division for accurate delivery of information and fast resolutions.
-To record all inquiries answered and received, systematically (both manual and computer system).
-To escalate customer dissatisfaction, complaints or priority issues that cannot be completed with agreed procedures.
-To perform constant followup with customers, dealers and internal division and update system immediately till the closure of inquiry/case.
-To assist CCS Unit Leader to followup on all follow up with dealers and internal division and notify on non conformance immediately.
-To continuously strive to develop and maintain good rapport with our customers and strive towards Customer Satisfaction. - Requirements :
- - Diploma/Bachelor Degree in Marketing and Administration or associated field
- Minimum of 2 years work experience in a Customer Fronting position within a service sector company
- Team player with the ability to prioritizes and follow up.
- Highly motivated, energetic and good communication skills.
- High competence in Problem Solving and Problem Analysis skills
- Good command of English language & Bahasa Malaysia, both written and spoken
- Minimum Intermediate level Microsoft Office (Word, Excel, Power Point)
- To participate in projects to undertake improvement activities for the division (i.e. NHC, 5S, Kaizen etc).
- To perform “other” duties when requested. - Lowest Qualification :
- Diploma
- Closing Date :
- 2/25/16, 12:00 AM
Honda Malaysia Sdn. Bhd.
- City :
- Kota Kinabalu
- State :
- Sabah
- Country :
Description
At Honda,dreams are the foundation of our future as we thrive to offer innovative products,technologies and service that exceed our customers’ expectations,As we turn our dreams into reality,we seek highly motivated individuals with the challenging spirit and belief in customer satisfaction to uphold our global competitiveness.
Benefit
8-6pm alternate Saturday
