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Opportunity ID:: MYO-201620273
Type :: Full time
Position Level :: Senior Executive
Industry :: Engineering - Other Engineering
Job Specialization :: Engineering - Mechanical/Automotive
City :: Ayer Keroh
Description :: -Trouble shooting, provide technical solution, analyse on-site machine issue raised by Customer.
-Install and set-up equipment & retrofit kit at customer site which include but not limited to Native vision system, Test contacting, Interfacing with other sub-system. Perform acceptance of protocol/ buyoff with customer upon installation and set up. Provide equipment operation & basic maintenance training to customer.
- Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly
- In collaboration with other technical staff, with the company’s agent, visit clients where machinery has been installed and organise an efficient after-sale service, with such policies and instructions made by Cohu SEG’s general direction.
- In collaboration with other technical staff, Cohu SEG’s main office and the company’s agent, visit prospective clients, analyse their needs, draw up exact specifications of machinery need for machinery or parts.
- Understand Customer Service process flow (Company ISO), and apply accordingly through daily activity & in house/ on-site support, in order to fulfil company’s vision and quality policy.
- Update the project issue list into system & follow up with the factory (project manager, Engineering COE & RSM) to resolved it within committed date. Review all listed issues weekly with customer and internal technical staff.
- Coordinate the installation/setup schedule plan with customer base on the assigned project which needs longer time to complete.
- Take ownership and accountability on customer management, resolve customer’s issue during on site support. Reduce customer complaint.
- Responsible and follow up the activity for assigned customer. Be the main window to communicate between Ismeca and customer on the daily service support (include COE support) / issue on the machine. Escalate to Regional Service Manager if not getting any internal support.
- Communication between Customer & internal staff must be done professionally. Do not over expose internal communication to Customer in order to avoid unnecessary conflict.
- Prioritise and fulfil customer’s expectation. Manage highlighted issue.
- Any tasks that may be assigned to you from time to time
Requirements :: • Background :
- Bachelor degree in micro-mechanics or mechanics OR equivalent
- Good knowledge of electronics OR mechanical.
- Diploma in Mechanical / Electronic with years relevant experience.
• Work experience :
- Strong background about mechanical OR electro-mechanics OR Equivalent field.
• Language skills :
- Fluent English (spoken and/ written skills)
- Know other language will be advantages.
• Specific skills :
- Technical skills, mechanical and electrical
- Customer Relation Skills
• Personal criterion :
- Number of open issue solve on the field.
- Clearly structured work approach.
- Communication
- Engineering solution.
- Project handling competence.
- Number of customer handler acceptance protocols signed
Lowest Qualification :: Bachelor Degree
Closing Date :: 12/19/16, 12:00 AM

Confidential - CH Melaka

City :: Ayer Keroh
State :: Melaka
Country :

Description

We are honoring our past and focusing on the future with a new logo that visually reflects our common success which relies on the strength and synergies of our three handler business units Delta Design, Rasco and Ismeca A Technology and Market Leader and Supplier - Semiconductor test and inspections handlers with a total solution for manufacturers and test subcontractors - all from one supplier.
Global Footprint - Largest global sales and customer service organization in the industry.
Strong Innovation - Worldwide Engineering Presence with 130+ patents in Thermal, Vision, MEMS, and Automation
We provide our customers with outstanding products and services that reflect our commitment to operational excellence, innovation and market leadership.