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Opportunity ID:: MYO-201618400
Type :: Full time
Position Level :: Senior Executive
Industry :: Engineering - Electronics
Job Specialization :: Engineering - Industrial Engineering
City :: ayer keroh
Description :: · Trouble shooting, provide technical solution, analyse on-site machine issue
raised by Customer.
· Install and set-up equipment & retrofit kit at customer site which include but not
limited to Native vision system, Test contacting, Interfacing with other subsystem.
Perform acceptance of protocol/ buyoff with customer upon installation
and set up. Provide equipment operation & basic maintenance training to
customer.
· Report forthwith on such activity, special problem or technical shortcomings
that may affect the smooth operation of the job perform on customer site.
Update all technical report accordingly
· In collaboration with other technical staff, with the company’s agent, visit clients
where machinery has been installed and organise an efficient after-sale
service, with such policies and instructions made by Cohu SEG’s general
direction.
· In collaboration with other technical staff, Cohu SEG’s main office and the
company’s agent, visit prospective clients, analyse their needs, draw up exact
specifications of machinery need for machinery or parts.
· Understand Customer Service process flow (Company ISO), and apply
accordingly through daily activity & in house/ on-site support, in order to fulfil
company’s vision and quality policy.
· Update the project issue list into system & follow up with the factory (project
manager, Engineering COE & RSM) to resolved it within committed date.
Review all listed issues weekly with customer and internal technical staff.
· Coordinate the installation/setup schedule plan with customer base on the
assigned project which needs longer time to complete.
· Take ownership and accountability on customer management, resolve
customer’s issue during on site support. Reduce customer complaint.
· Responsible and follow up the activity for assigned customer. Be the main
window to communicate between Ismeca and customer on the daily service
support (include COE support) / issue on the machine. Escalate to Regional
Service Manager if not getting any internal support.
· Communication between Customer & internal staff must be done
professionally. Do not over expose internal communication to Customer in
order to avoid unnecessary conflict.
· Prioritise and fulfil customer’s expectation. Manage highlighted issue.
Requirements :: · Bachelor degree in micro-mechanics or mechanics OR equivalent
· Good knowledge of electronics OR mechanical.
Work experience :
· Strong background about mechanical OR electro-mechanics OR Equivalent
field.
Language skills :
· Fluent English (spoken and/ written skills)
· Know other language will be advantages.
Specific skills :
· Technical skills, mechanical and electrical
· Customer Relation Skills
Personal criterion :
· Number of open issue solve on the field.
· Clearly structured work approach.
· Communication
· Engineering solution.
· Project handling competence.
· Number of customer handler acceptance protocols signed
Lowest Qualification :: Bachelor Degree
Closing Date :: 8/9/16, 12:00 AM

Confidential - CH Melaka

City :: Ayer Keroh
State :: Melaka
Country :

Description

We are honoring our past and focusing on the future with a new logo that visually reflects our common success which relies on the strength and synergies of our three handler business units Delta Design, Rasco and Ismeca A Technology and Market Leader and Supplier - Semiconductor test and inspections handlers with a total solution for manufacturers and test subcontractors - all from one supplier.
Global Footprint - Largest global sales and customer service organization in the industry.
Strong Innovation - Worldwide Engineering Presence with 130+ patents in Thermal, Vision, MEMS, and Automation
We provide our customers with outstanding products and services that reflect our commitment to operational excellence, innovation and market leadership.