Opportunity ID:
Type :
Full time 
Position Level :
Senior Executive 
Industry :
Sales/Marketing - Marketing/Business Dev 
Job Specialization :
Services - Customer Service 
City :
Description :
- Leading, developing and managing the customer service team.
- Preparing, overseeing, monitoring and communicating with the operations team the agreed SOPs of the customer account
- Continuously improving and implementing Customer Service procedure, constantly reviewing and seeking better operational methods
- Handles Customer’s complaint and ensure recovery action is taken promptly and appropriately
- Work closely with the sales and marketing team and actively participate in any development and implementation of sales and marketing program
- Monitor progress of key accounts with their respective sales team and implement improvement action plans.
- Manages the customer service support team to ensure proactive approach to customer servicing and excellent communication structure to streamline customer feedback mechanism
- Support the national and key account sales team by provide technical support & solution to Southern
- Region Customer Service team to meeting monthly target
- Handles Key Accounts/walk-in customers’ enquiries.
- Analyses statistics and use them to develop and implement program aimed at improving efficiency and revenue with sales/marketing team
- Accountable to achieve the Departmental Sales Budget by rendering excellent Customer Service support and managing in-house/walk-in customers 
Requirements :
- Candidate must possess at least a Degree in Business Studies/Administration/ Management, Logistic/ Transportation or equivalent.
- At least 5 year(s) of working experience in Logistics Service Provider environment would be preferred.'
- Preferably Senior Executives specializing in Marketing/Business Development/Customer Service or equivalent.
- Excellent and strong communication skill, spoken and written in English
- Possess own car.
- Applicants must be willing to work in Senai, Johor
- Pleasant and mature personality. 
Lowest Qualification :
Bachelor Degree 
Closing Date :
5/1/20, 12:00 AM 

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City :
Johor Bahru
State :
Country :


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