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Opportunity ID:
MYO-201827758 
Type :
Full time 
Position Level :
Senior Executive 
Industry :
Services - Customer Service 
Job Specialization :
Services - Logistics/Supply Chain/Warehouse 
City :
Senai 
Description :
-Leading, developing and managing the customer service team.
-Preparing, overseeing, monitoring and communicating with the operations team the agreed SOPs of the customer account
-Continuously improving and implementing Customer Service procedure, constantly reviewing and seeking better operational methods
-Handles Customer’s complaint and ensure recovery action is taken promptly and appropriately
-Work closely with the sales and marketing team and actively participate in any development and implementation of sales and marketing program
-Monitor progress of key accounts with their respective sales team and implement improvement action plans.
-Manages the customer service support team to ensure proactive approach to customer servicing and excellent communication structure to streamline customer feedback mechanism
-Support the national and key account sales team by provide technical support & solution to Southern Region Customer Service team to meeting monthly target
-Handles Key Accounts/walk-in customers’ enquiries.
-Analyses statistics and use them to develop and implement program aimed at improving efficiency and revenue with sales/marketing team
-Accountable to achieve the Departmental Sales Budget by rendering excellent Customer Service support and managing in-house/walk-in customers. 
Requirements :
-Candidate must possess at least a Degree in Business Studies/Management, Logistic/Transportation or equivalent.
-At least 5 year(s) of working experience in Logistics Service Provider environment would be preferred.
-Preferably Senior Executives specializing in Marketing/Business Development/Customer Service or equivalent.
-Excellent and strong communication skill, spoken and written in English
-Possess own car.
-Applicants must be willing to work in Senai, Johor
-Pleasant and mature personality. 
Lowest Qualification :
Bachelor Degree 
Closing Date :
10/13/18, 12:00 AM 

Godzilink.com


City :
Johor Bahru
State :
Johor
Country :

Description

Godzilink.com is operated by Agensi Pekerjaan T Link Marketing Sdn Bhd, a Malaysia based company that provides a free online people talents search, job application & cost effective job postings platform. With our new profile database search, which is based on a new and innovative profiling design, you will have a new and exciting browsing experience. In this database, you will discover a wide range of people talents, from full time professionals, part timers, sidelines, freelancers, consultants, sales reps, agents, distributors, expatriates, Malaysia IT jobs, etc.


Benefit

Competitive salary and other generous benefits, it really does make sense to consider a future with us.