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Opportunity ID:: MYO-20148496
Type :: Full time
Position Level :: ---
Industry :: Computer/Information Technology - IT-Network/Sys/DB Admin
Job Specialization :: Management - Top Management
City :: Kuala Lumpur
Description :: - Accountable for ensuring and enforcing compliance to the IT&S Incident Management process within the regions
- Be the regional focal point and authority for incident management, engaging with local stakeholders to ensure effective communication and execution of process
- Manage and lead the Daily Service Review meetings
- Ensure that progress on major incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity
- Ensuring appropriate escalation within Service Delivery Organisations, resolution teams and service management at their discretion during an incident
- Manage the quality of communications to stakeholders ensuring that major incident communications relevant, concise and timely
- Collaborate with other Service Management teams within the Command Centre (Event & Change) Team to ensure that events, alerts and changes are defined & understood to enable faster response to incidents
- Ensure that the incident management process is followed and that incident and problem records accurately reflect actions taken to restore service; and that changes to Configuration Items are recorded
- Work as part of the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs
- Support the Head of IT&S Service Operations in optimising the Incident Management service to deliver quality outcomes that lead to high levels of customer satisfaction
- Continually seek to improve the quality, productivity and culture of the service, ensuring that the operational documentation is developed and reviewed on a regular basis
- Support the Head of IT&S Service Operations in the definition of the strategy and long-term plans for the services and the implementation of Service Improvement Projects
- Work closely with the Problem Management team to actively contribute to relevant parts of the Problem Management process, such as Root Cause Analysis
Requirements :: - Candidate mus have at least Degree
- Understanding of service management within a diverse global organisation and relevant experience in IT Operational Management
- Good collaboration skills as a member of a global leadership team and as a team leader
- Required language(s):Bahasa Malaysia, English
Lowest Qualification :: Bachelor Degree
Closing Date :: 8/27/14, 12:00 AM

Terrabit Consulting Sdn Bhd

Phone :: 03-2272 2136
Address :: Unit 5, Level 2, Block 3b, Plaza Sentral Jalan Stesen Sentral KL Sentral 50470 Kuala Lumpur
City :: Kuala Lumpur
State :: Kuala Lumpur
Country :