- Opportunity ID:
- MYO-2012689
- Type :
- Full time
- Position Level :
- ---
- Industry :
- Computer/Information Technology - IT-Software
- Job Specialization :
- Sciences - Actuarial/Statistics
- City :
- Kuala Lumpur
- Description :
- An experienced Senior Analyst-Customer Services is required to join my clients existing team to formulate and manage operations analysis on improving servicing and customer experience across all customer touch-points via analytical parameters and insights of customers’ behaviour.
Key responsibilities:
- Formulate the planning of data extraction for the analysis to support better decisions for effective approaches to service channel execution.
- Lead channel analytics support to Customer Service touch-points in future operation improvement initiatives.
- Determine and identify customers’ profiling to gain better insights into customers’ behaviour
- Manage the right adoption activities to achieve channel and customers’ effectiveness.
- Manage implementation of consistent work intake process for adoption activities.
- Collaborate with stakeholders on activities deployment schedule across all customer service touch-points.
- Perform analysis (quantitative or qualitative) on incoming call/enquiries trends and customer contacts
- Requirements :
- Candidate requirements
· Degree in Decision Science/Statistics/Mathematics with at least 3 years working experience.
· Strong analytical background and Project Management
· Data mining and statistical analysis skills
· Experience in using analytical tools
· In-depth knowledge in Telecommunication Industry
· Strong understanding of Customer Experience - Lowest Qualification :
- Higher Diploma
- Closing Date :
- 10/15/12, 12:00 AM
Tangent International
- Phone :
- +441277635868
- Address :
- 11 Woodbrook Crescent
- City :
- Kuala Lumpur
- State :
- Kuala Lumpur
- Country :
Description
e are recognised leaders in international recruitment. We supply customers in 175 countries with an unrivalled resource network from 220. Our local knowledge provides them with straightforward and cost effective results.
Skills Leasing and Contract Consulting
With over 30 years' experience providing supplementary staffing, Tangent have the ‘know how’ to deploy single consultants or entire project teams to anywhere in the world. With experts available in 220 countries, we are here to supply 'in demand' and 'just in time resources' to our multi-national client base.
Permanent Recruitment, Contingent and Campaigns
Tangent have worked with over 500 customers, supplying contingent and campaign services. Our consultants and international researchers are adept at searching for the 'hardest to find skills' in restricted time frames. Our international recruiting database contains over 500,000 experienced candidates.
Search and Selection
Tangent's specialist headhunters and team of qualified research consultants can help customers who require the services of a direct, discreet search practice. We provide a bespoke service for diplomatic introductions.
Benefit
Tangent's permanent recruitment division are a cutting edge recruiting organisation. They combine a wealth of experience with the energy and enthusiasm to meet the challenges of the 21st century head-on. They support customers world-wide using a dynamic and constantly developing methodology. They understand that 'people' will be the new currency and attitude will outweigh aptitude as a hiring pre-requisite. They are intent on identifying less tangible candidate qualities such as flexibility and adaptability, as well as traditional indicators like qualifications and experience.
They can carry out selection assignments on a retained basis, or provide fast and effective contingent services wherever required - anywhere in the world. Tangent permanent recruitment consultants offer extensive recruitment expertise across a number of sectors including: Telecommunications, ICT, Construction and Design and Legal.
These consultants have a wealth of recruiting experience and a superior understanding of the markets in which as clients operate. Tangent’s success comes from our ability to provide a bespoke approach to permanent recruitment, and from their ability to provide innovative solutions that always manage to reflect the commercial and interpersonal imperatives of our clients.
