"This opportunity is already expired. However, you can always try to contact the employer for verification."

Opportunity ID:: MYO-20133945
Type :: Full time
Position Level :: ---
Industry :: Computer/Information Technology - IT-Technical Support
Job Specialization :: Services - Customer Service
City :: Sunway Damansara, Petaling Jaya
Description :: 1. Supports the Service Manager in managing the outsourced service provider for IT&S GOI services
2. Support the Service Manager in the management of the operational expenditure
3. Performance analysis, review and initiate improvement plans with service provider
4. Manage GOI projects and Business related projects
5. Monitor and track incident tickets against agreed service levels, and deliver field support through desk side visits where required to resolve incidents in a safe manner by not endangering self or others
Requirements :: 1. 10 Years experience in Information Technology with focus in the area of infrastructure delivery
2. Degree or relevant professional qualifications on Information Technology
3. Experience in Service Desk and Field Support delivery
4. Proven track record managing a service delivery team successfully and receiving positive customer responsiveness feedback
5. Experience with Microsoft Front Office Applications and Microsoft Windows Operating System
6. Experience with managing and coaching support teams
7. ITIL Foundation certified
8. Proven willingness to face challenging problems for resolution
9. Proven ability to lead a team, share, escalate issues and encourage a speak-up environment
Lowest Qualification :: Bachelor Degree
Closing Date :: 12/12/13, 12:00 AM

HR FIRST SDN BHD

Phone :: 603-22848988
Address :: A-10-3 Level 10, Tower A Menara UOA Bangsar 5 Jalan Bangsar Utama 1 59000 Kuala Lumpur
City :: Bangsar
State :: Kuala Lumpur
Country :