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Opportunity ID:
Type :
Full time 
Position Level :
Junior Executive  
Industry :
Computer/Information Technology - IT-Network/Sys/DB Admin 
Job Specialization :
Computer/Information Technology - IT-Software 
City :
Petaling Jaya 
Description :
- As a first point of contact to the SAP users, the SAP service desk administrator receives all problem tickets and change requests raised by the SAP key users.
- You will analyzes the issues, verifies their priority and checks what can be solved by and what must be forwarded to 2nd level support.
- Whenever possible, you will solve the problems immediately.
- You will inform the users about the identified solution and the expected resolution time.
- You will also organize testing and if required user training, and document all changes in the tickets or respective manuals.
- Identify possible technical or process-related enhancements in
- SAP. Suggest improvements even if they were not brought up from business side.
- Supervise support performed by external partners. 
Requirements :
- Degree in Computer Science or equivalent.
- 3-4 years working experience in software development.
- Experience with user support and trouble ticket management.
- Experience with collaboration with external partners.
- Experience in at least one of the following SAP modules: SD, PS, MM, FI, CO.
- Experience with SAP ABAP programming, reports and form design.
- Excellent interpersonal and communication skills.
- Good analytical and logical thinking skills - be able to own a problem and drive the solution.
- Knowledge in ABAP programming (including EDI and Idocs) or SAP customizing. 
Lowest Qualification :
Bachelor Degree 
Closing Date :
4/16/18 12:00 AM 

Schneider Electric Industries (M) Sdn Bhd

Phone :
03-7883 6333
Address :
Unit TB-18-2, Level 18, Tower B Plaza 33, No. 1, Jalan Kemajuan Seksyen 13, 46200 Petaling Jaya Selangor Darul Ehsan, Malaysia
City :
Petaling Jaya
State :
Country :


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