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Opportunity ID:: MYO-201723417
Type :: Full time
Position Level :: Senior Executive
Industry :: Computer/Information Technology - IT-Software
Job Specialization :: Computer/Information Technology - IT-Technical Support
City :: Ayer Keroh
Description :: Responsible for the front end IT client administration and support at local facility and globally. Perform help desk tasks, instructional and procedural documentation and troubleshooting of desktops, laptops, software and a variety of computer peripherals.

'- In conjunction with corporate standards, reviews, procures, installs, supports and maintains all client PCs, laptops software and hardware and required peripherals, such as local and network printer setup and maintenance for both local and remote employees based out of the local LAN office.
- Responds to WEBIT (or any future IT helpdesk ticketing system) and telephone calls as well as in-person requests for assistance from users experiencing problems or requiring new implementations of hardware, software, networking, or other computer related technologies by answering, evaluating, and prioritizing requests.
- Responsible for interpreting operating instructions, creating user and interdepartmental documentation and developing training materials. May prepare and give technical presentations on selected topics to end users for existing and new IT implementations. Trains users how to effectively use the WEBIT web application.
- Is responsible for software install and hardware asset inventory control.
- Monitor research and resolve technical problems, escalate unresolved issues to other IT staff as appropriate.
Track and monitor problems
Requirements :: Education: Minimum of MCP, A+ and N+ Certifications required. MCSA and/or AA degree in computer science or related field desired.

Experience: 2+ years experience in a technical Help Desk or PC support role installing, troubleshooting and maintaining software, hardware and peripheral devices in a LAN environment.

Skills/Technical Requirements: Required knowledge of all versions of Microsoft Operating Systems and Microsoft Office Professional Suites, Microsoft Windows server 2012 R2 or 2016, Active Directory, DHCP, DNS, WINS, CISCO LAN/WAN technologies, VPN Client ,Veeam Backup software, Syspro ERP (or equivalent ERP system), Solidworks, Inventor, printers, equivalent Asset Manager Tools, Kaspersky Endpoint Security or equivalent , Toshiba ,Dell & IBM laptops as well as various brands of client side peripherals.
Lowest Qualification :: Diploma
Closing Date :: 9/14/17, 12:00 AM

Confidential - CH Melaka

City :: Ayer Keroh
State :: Melaka
Country :

Description

We are honoring our past and focusing on the future with a new logo that visually reflects our common success which relies on the strength and synergies of our three handler business units Delta Design, Rasco and Ismeca A Technology and Market Leader and Supplier - Semiconductor test and inspections handlers with a total solution for manufacturers and test subcontractors - all from one supplier.
Global Footprint - Largest global sales and customer service organization in the industry.
Strong Innovation - Worldwide Engineering Presence with 130+ patents in Thermal, Vision, MEMS, and Automation
We provide our customers with outstanding products and services that reflect our commitment to operational excellence, innovation and market leadership.