"This opportunity is already expired. However, you can always try to contact the employer for verification."

Opportunity ID:: MYO-201722998
Type :: Full time
Position Level :: Junior Executive
Industry :: Computer/Information Technology - IT-Network/Sys/DB Admin
Job Specialization :: Services - Tech & Helpdesk Support
City :: Cyberjaya
Description :: Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
1st and 2nd line support troubleshooting of IT related problems from inhouse software to hardware, such as Laptops, PCs and
Printers
Receiving, logging and managing calls from internal staff via telephone and email
Maintaining an Asset Database and track changes
Troubleshoot basic network issues
Escalate unresolved calls to the infrastructure support team
Log all calls in the Service Desk Call Logging system and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc
Requirements :: Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma,
Professional Degree, any field preferabaly in IT
Required language(s): Chinese/Mandarin (Must be able to read and write), English language is required
Minimum 1 year relevant experience required
Must be able to work on rotational shifts
Lowest Qualification :: Diploma
Closing Date :: 8/16/17, 12:00 AM

DHL Information Services (Asia-Pacific) Sdn. Bhd.

Phone :: 03 80643977
Address :: Jalan Teknokrat 4 & Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, Malaysia
City :: Cyberjaya
State :: Selangor
Country :

Description

DHL IT Services Cyberjaya is one of the most comprehensive IT hubs in the Asia Pacific. A pioneer member of Malaysia’s Multimedia Super Corridor’s (MSC) International Advisory Panel (IAP), it employs more than 1100 staff from 29 countries and undertakes the design, build and management of nearly 1,200 mission critical applications.

Together with two other global Services Centers located in the Europe and US, it is responsible for the continual design, development and operations of IT systems that support the entire DP DHL worldwide business. We are looking for individuals to build up our talent pool and help us to deliver our services. Our mission is to reinforce DHL’s position as the global leader in the transportation and logistics sector by providing IT integration, project management, consulting, development and end-to-end support services to DHL’s business units around the world. We invite talented IT professionals that have a high level of flexibility, a desire to acquire new knowledge and the ability to work across various corporate divisions, countries and cultures. We actively support each employee’s professional development by offering many learning and development opportunities and a variety of international career paths.