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Opportunity ID:: MYO-201722092
Type :: Full time
Position Level :: Senior Executive
Industry :: Computer/Information Technology - IT-Software
Job Specialization :: Computer/Information Technology - IT-Network/Sys/DB Admin
City :: Ayer Keroh
Description :: - Provide support for IT systems users while adhering to IT procedures and policies.
- Provide level one troubleshooting on user support calls for systems supported.
- Serve as support person/user contact for IT systems. Answer questions, assist users with simple work or troubleshoot and resolve system or process problems. Escalate appropriately issues and opportunities for improvement.
- Provide training seminars to new hires and assist in training new processes to end users.
- Model the business process to create a complete picture of work-flows and processes for the ERP and other IT systems. Assist and define/analyse the business process and identify problems or constraints. Participate in cross-functional business process re-engineering teams and continuous improvement efforts.
- Review and analyse new user requests and document findings.
- Create and document new functional requirements as directed. Verify with user representatives/stakeholders that process models accurately reflect business needs.
- Work frequently with end-users to establish “best practices”.
- Participate in meetings with departments such as sales, engineering, manufacturing, accounting, and supply chain to evaluate current and future requirements functionality.
- Provide tier two support for all in-house developed browser based applications including managing, monitoring, and maintaining systems.
- Responsible for user based application installs and configurations.
- Monitor/measure stability and performance of systems.
- Troubleshoot and resolve system/application issues.
- Support and troubleshoot application and infrastructure problems while dealing with data center class application delivery and business continuity plans for the global enterprise
- Lead the research into application upgrades or maintenance issues.
- Maintain and coordinate backups and disaster recovery plans for key apps and systems.
- Define and develop efficiency improvements.
- Continuously enhance professional and technical knowledge, contribute to team effort, and promote end-user confidence in order to provide quality end-user support.
- Responsible for interfacing with IT Team to ensure applications and security patches are applied appropriately and timely.
- Conduct testing of new applications, systems and services.
- Communicates technical issues with internal and external clients.
- Participate in long and short range technology and application planning.
Requirements :: Education/Training:
- BS or BA in Computer Science, Information Systems, Business Administration, Mathematics or a directly related field—equivalent combination of education and experience may be substituted for a degree.
- Three years of current, professional level experience maintaining enterprise applications and databases.
- A minimum of three years’ experience with ERP/MRP business systems in a manufacturing environment; preferably low volume high mix. Requires experience and familiarity with and a background that includes materials resource planning business process, reporting, training and user support.
- Must have proven experience to train and work effectively with users from multiple department or functions.
- Experience in an organization operating in a global environment highly desirable.
Skills/Technical Requirements:
- Knowledge of the principles of ERP business systems processes and reporting for manufacturing enterprises.
- Basic technical knowledge in most functions of ERP solutions.
- Ability to document, analyse and communicate business systems and processes.
- Ability to train individual and groups of users to effectively use systems.
- Skill in effectively listening, analyzing and resolving end-user questions and end-user problems.
- Customer service focused with proficient English written and verbal communication and interpersonal skills.
- Ability to establish and maintain effective working relationships with a wide range of people in a diverse environment.
- Ability to work in a team environment to analyse, recommend, design and deliver solutions that solve problems in support of the business.
- Ability to manage multiple projects simultaneously, prioritize and deliver solutions in a timely manner.
- Proficiency in MS Office Suite environment.
Job Conditions/Physical Demands:
- Office environment. Ability to sit for prolonged periods at desk, use computer keyboard; minimal exertion.
Lowest Qualification :: Bachelor Degree
Closing Date :: 6/9/17, 12:00 AM

Confidential - CH Melaka

City :: Ayer Keroh
State :: Melaka
Country :

Description

We are honoring our past and focusing on the future with a new logo that visually reflects our common success which relies on the strength and synergies of our three handler business units Delta Design, Rasco and Ismeca A Technology and Market Leader and Supplier - Semiconductor test and inspections handlers with a total solution for manufacturers and test subcontractors - all from one supplier.
Global Footprint - Largest global sales and customer service organization in the industry.
Strong Innovation - Worldwide Engineering Presence with 130+ patents in Thermal, Vision, MEMS, and Automation
We provide our customers with outstanding products and services that reflect our commitment to operational excellence, innovation and market leadership.