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Opportunity ID:: MYO-201620702
Type :: Full time
Position Level :: Fresh / Entry Level
Industry :: Computer/Information Technology - IT-Hardware
Job Specialization :: Computer/Information Technology - IT-Network/Sys/DB Admin
City :: Seputeh
Description :: -Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives
-Follow standard help desk procedures/guideline
-Log all help desk interactions
-Escalation to senior helpdesk for resolution
-Identify and escalate high priority incident
-Stay up to date with changes and updates
Requirements :: Language Skills
-Able to communicate in English (written and spoken)
-Additional languages (Bahasa Malaysia and Mandarin) is a strong asset

Knowledge, Skills and Abilities
-Minimum Diploma in IT
-Ability to communicate clearly and concisely both orally and in writing
-Basic skill in Windows OS, desktop and Internet applications
-No working experience required and training will be provided
-Willing to work on shift (14 shift work per month, remaining 16 days off)
-Team oriented
-Flexible attitude, proactive, reliable and service oriented
-Ability to work under pressure
-Ability to prioritize and manage workload
-Customer friendly approach and appearance
-Malaysian citizen
Lowest Qualification :: Diploma
Closing Date :: 1/20/17, 12:00 AM

Wizlynx Malaysia Sdn Bhd

Phone :: +603 22831018
Address :: Unit A-6-5, No. 1, Medan Syed Putra Utara, Mid Valley City Seputeh 59200 Federal Territory/Kuala Lumpur Malaysia
City :: Seputeh
State :: Kuala Lumpur
Country :

Description

Wizlynx has not only built a solid foundation of information security, quality and project management know-how, but our associates are known for their ability to apply the right soft skills at the right time to best serve our customers. We make it a point to understand the infrastructure, needs and challenges of our customers, which enables us to deliver fast, effective and high quality results. It is our belief that this level of understanding can only be obtained with the most capable and experienced resources. Reach out to our associates at any time through our interactive competence centers to draw upon our knowledge of processes, procedures, guidelines and tools. You’ll be able to see, firsthand, the value our team will add to your organization.