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Opportunity ID:: MYO-201618807
Type :: Full time
Position Level :: Junior Executive
Industry :: Computer/Information Technology - IT-Software
Job Specialization :: Computer/Information Technology - IT-SEO/Web
City :: Cyberjaya
Description :: • Provide technical support to business / end users on LAMP and open source application (Drupal7, other CMS).
• Manage and resolve incidents, perform first hand troubleshooting with users.
• Troubleshoot problems and proposes workaround.
• Perform troubleshooting and application code fix (Problem Management).
• Work with relevant parties in problem solving (vendor, L2/L3/L4 support).
• Work with other ITT teams to resolve technical issues.
• Handle routine operational maintenance tasks.
• Maintain technical troubleshooting and operational (SOP) documentation.
• Develop, improve, enhance, maintain and test the Drupal based web applications.
• Collaborate with outsourced vendor on patches and new releases.
• Support and troubleshoot issues on application server.
• Conduct application training to end users / business users / technical support personnel.
• Coordinate and perform testing for application rollout, patch releases and bug fixes.
• Participate in testing and preparation of test cases.
• Work on odd working hours on needed basis.
• Perform other duties as required.
Requirements :: Essential
• University Degree in Computer Science, Engineering, Information Management, or related discipline.
• At least 2 years of role-related experience on web application support (L2/L3).
• Experience with Drupal 7 and knowledge of PHP.
• Experience with Linux, Apache, MySQL and PHP (LAMP) stack.
• Experience with HTML, Javascript and CSS libraries (JQuery, SASS, Bootstrap).
• Experience with a Version Control System (SVN and GIT).
• Experience working in a geographically distributed virtual team environment and to build relationships with other team members.
• Knowledge of SQL database query language.
• Knowledge of web application architecture and infrastructure.
• Committed to quality and good customer orientation, good interpersonal skills, a willingness to help others

Desirable
• ITIL certification.
• Good understanding of web accessibility and usability.
• Experience to estimate effort and track time spent on support and projects.
• Experience with MySQL Stored Procedure.
• Knowledge on Limesurvey (CodeIgniter Web Framework).
• Knowledge on Software Development Life Cycle
Lowest Qualification :: Bachelor Degree
Closing Date :: 9/2/16, 12:00 AM

World Health Organization (Cyberjaya)

Phone :: +603-8871 7111
Address :: Global Service Centre Block 3510, Prima 7 Jalan Teknokrat 6, Cyberjaya 63000 Selangor Malaysia
City :: cyberjaya
State :: Selangor
Country :

Description

The World Health Organization (WHO) is a specialized agency of the United Nations (UN) directing and coordinating international health. WHO has its headquarters in Geneva, Switzerland with 6 Regional offices worldwide. WHO is actively at the front in dealing with the Ebola crisis in West Africa.
The WHO Global Service Centre (GSC) in Cyberjaya provides administrative services to all staff and all WHO offices worldwide in respect of human resources, payroll, pension, procurement,accounts payable and support of specific corporate IT applications.
The aim of the GSC is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields.