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Opportunity ID:: MYO-201618152
Type :: Internship
Position Level :: Fresh / Entry Level
Industry :: Computer/Information Technology - IT-Network/Sys/DB Admin
Job Specialization :: Computer/Information Technology - IT-Software
City :: Bandar Sunway
Description :: -Assist in handling both inbound and outbound call for IT service helpdesk.
-Ensure to providing high quality customer service to customer.
-Ensure a proper closure of all call.
-Have a good phone etiquette and good customer service soft skills.
-Take a feedback from customer and perform investigation on feedback receive.
-Resolve complaint and escalate to the relevant department.
-Provide timely and quality resolution to helpdesk incident.
-Provide general administrative support.
-Administers and supports all desktop and network printers, including MFP, system and application problem.
-Administers and oversees print server (including driver installation)
-Administers and supports Anti-virus solutions for desktops/Laptops
-Assists the installation of fixes, enhancements, and upgrades to supported systems
-Documents regular maintenance, troubleshooting, and technical procedures as necessary
-Provides protection of layered products against vulnerabilities; such as, cyber exploits through recommendations and policies.
-Perform daily operations and maintenance in data center for facilities and utilities, including monitor and record readings of equipment in Data Center.
-Escalate issues and problems to principals / support vendor for facilities and utilities equipment.
-Monitor and assist in preventive maintenance for Data Center utilities and facilities equipment.
-Record and monitor facilities and utilities load / usage and requirements in the Data Center.
-Perform daily backup operation of all servers in Data Center.
-Monitor daily backup completion during start of day and end of day.
-Ensure standard operating procedures are followed and conformed by each party for any work in the Data Center.
Assist in any other ad-hoc task as required.
Requirements :: -Candidate must possess or currently pursuing a Bachelor's Degree/Diploma in Information Technology/Computer Science /Networking/Security or equivalent.
-Candidate who are interested in IT Infra, Networking and Data Centre are strongly encourage to apply.
-Comfortable with shift environment
-Internship position(s) for minimum of 3 month(s)
Lowest Qualification :: Diploma
Closing Date :: 7/25/16, 12:00 AM

Hitachi Sunway Information Systems Sdn. Bhd

Phone :: +603 5639 9911
Address :: Level 11, The Pinnacle Persiaran Lagoon, Bandar Sunway 47500 Petaling Jaya Selangor Darul Ehsan, Malaysia.
City :: Bandar Sunway
State :: Selangor
Country :

Description

Established in 2013, Hitachi Sunway Information Systems ("Hitachi Sunway") is a joint venture between Hitachi Systems, Ltd. and Sunway Technology Sdn Bhd. The company is leading by the vision to be the one-stop ICT solutions and services provider in Malaysia and Southeast Asia.