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Opportunity ID:: SGO-20131563
Type :: Full time
Position Level :: ---
Industry :: Computer/Information Technology - IT-Network/Sys/DB Admin
Job Specialization :: Services - Translation/ Proof Reading
City :: Across Singapore
Description :: As a L1 network engineer your work will be fundamental in providing 24 x 7 hotline support to Our Japan clients’ uptime (break-fix support) & insite (monitoring) operation.

Job Description

- Liaise with in-country carriers, engineers, vendors and customers to provide information for fault diagnosis and resolution
- Log tickets for incident or technical inquiry and handover of service requests to local engineers or 2nd line support engineers on completion of initial diagnosis to facilitate customer update and resolution.
- Monitor call progress to ensure that the diagnosed fault is resolved efficiently and the customer is dealt with consistently as per SLA
- Monitor client's network and perform initial diagnosis through remote access and inform clients of any detected events/faults via phone or e-mail.
- Incident management (including service request) and timely escalation of network related issues which includes dispatching of engineers
Requirements :: - Degree in IT or any related courses
- Knowledge in LAN and WAN
- Strong communication skills with excellent written and spoken Japanese language proficiency
- Non-native Japanese should have a JLPT L1 certificate
- Able to work in a 24X7 work environment, including weekends and public holidays
- Excellent problem solving skills and able to multi task
- Ability to participate as part of a team with high level of initiative

Desirable:
- CCNA certification
- At least 2 years of experience in a call centre environment
- Hands-on experience in LAN and WAN is an added advantage.
- Knowledge/experience in routing protocols like OSPF and EIGRP
Lowest Qualification :: Bachelor Degree
Closing Date :: 5/18/13, 12:00 AM

ENGGSOL PTE LTD

City :: Singapore
State :: Singapore
Country :

Description

If you are looking for a role that fits your next career move it is time you spoke to an Enggsol recruitment consultant that knows the best way to get there.

Enggsol Recruitment has grown from specializing in HR solutions and recruitment services for the IT and Engineering industries to a highly respected presence in the recruitment industry sourcing quality personnel and servicing major Clients in accounting and finance, information technology, sales and marketing, HR and administration, engineering, hospitality, telecommunications and logistics.

Our team of professional consultants come from a variety of backgrounds with expertise in both technical and non-technical industries, and works from a base of strong values, and a commitment to excellence and to finding the 'right' candidate to fit the 'right' role.