- Opportunity ID:
- MYO-20121164
- Type :
- Full time
- Position Level :
- ---
- Industry :
- Computer/Information Technology - IT-Software
- Job Specialization :
- Services - Tech & Helpdesk Support
- City :
- Kuala Lumpur - Pudu
- Description :
- - Clearing support e-mails
- Live Person Online Chat Support
- Answering inbound calls
- E-mail complaints to relevant department
- E-mail delivery delay orders to relevant departments
- E-mail charge-back reports to Anti Fraud Team
- Resolving customer issues
- Providing information to customers online
- Providing 1st level support to all 3 of the company's main products
- Requirements :
- - Min SPM/STPM/Diploma in any discipline
- Fluent in spoken and written English
- Knowledge of any other European Languages is an added advantage
- 1/2 to 1 year experience in Customer Service and/or Customer Support and/or Live Chat Support.
- 4-day work week
- Shift hours: 8am-8pm, 8pm-8am
- Good PC skills
- Good typing speed (min 40 wpm)
- Full time positions available
- Good Written/Spoken English and/or Good Written/Spoken Chinese (Chinese is optional)
- Applicants should be Malaysian citizens or hold relevant residence status.
- Lowest Qualification :
- SPM / O Level
- Closing Date :
- 3/12/13, 12:00 AM
OffGamers Sdn Bhd
- Phone :
- 03-92234673
- Address :
- 2-B, Jalan Pasar, Pudu, 55100 Kuala Lumpur.
- City :
- Kuala Lumpur
- State :
- Kuala Lumpur
- Country :
Description
OffGamers Sdn Bhd handles the Customer Support operation of an international online gaming store - OffGamers. We are located in Pudu within five-minute walk from STAR LRT - Pudu station. The average employee age is below 30 and the working attire is casual.
OffGamers has been in the gaming store industry since 2002. We are a one-stop online store for MMORPGs (Massively Multiplayer Online Role Playing Game). Our Customer base and product range has grown exponentially over the last few years, and our full range of products and services can be found at www.offgamers.com.
OffGamers believes that it is important that every staff knows where the Company is headed to and the official company vision and mission statement. We concentrate on what should be our most important assets, YOU. We will continue to train & upgrade all our staff and keep working on ways to improve the working environment so that everyone feels happy and energetic when coming to work.
Benefit
Annual Leaves
Medical Leave
Group Personal Accident Coverage
Group Hospitalization & Surgical Insurance Coverage
Subsidized Medical claims
Staff Discount
Career Advancements
