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Opportunity ID:: MYO-201621019
Type :: Full time
Position Level :: Skilled / Non-Executive
Industry :: Building/Construction - Property/Real Estate
Job Specialization :: Services - Customer Service
City :: Kajang
Description :: Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Requirements :: Proven working experience as a customer service manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Lowest Qualification :: Diploma
Closing Date :: 2/17/17, 12:00 AM

Phone :: 03-8741 7151
Address :: No.223, Jalan Berjaya 2, Taman Berjaya Kajang 43000 Selangor Malaysia
City :: Kajang
State :: Selangor
Country :