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Opportunity ID:: SGO-201512576
Type :: Full time
Position Level :: ---
Industry :: Arts/Media/Communications - Event/ Exhibition
Job Specialization :: Computer/Information Technology - IT-Network/Sys/DB Admin
City :: Singapore
Description :: Troubleshoots and develops technical solutions related to software and software-related issues for external & internal customers.
Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
Performs a variety of tasks including the ability to develop, publish and implement test plans, and quality assurance standards. Also tracks and manages development issues for both breaks and enhancements.
Works closely with Application and Web development teams on solutions for new projects and existing customers
Works closely with the Help Desk and Software Support Team to work through client and internal issues related to open software trouble tickets
Interacts with external customers to work through current issues during regularly scheduled conference calls that are driven by the Help Desk
Testing of software using test scripts and provides feedback to the Development Team on new software versions and enhancements
Develops training schedules and itineraries for upcoming training sessions
Works through Network Administrator to troubleshoot and update production environments; does not directly work in production environments
Requirements :: Must be a Team Player, and has good analytical skills with creative mind.
Resourceful especially when deal with problems solving.
Good customer service
Bilingual in English & Mandarin (require to liaise with Mandarin speaking associates/clients)
Possess min. Diploma in Information Technology with strong SQL knowledge.
Experience in the field of ticketing operations of technical support will be additional advantage
Lowest Qualification :: Diploma
Closing Date :: 6/3/15, 12:00 AM

Omniticket Network (Singapore) Pte Ltd

Phone :: +65 6635 1180
Address :: 54B Pagoda Street, Singapore 059213
City :: Singapore
State :: Singapore
Country :

Description

Providing ticketing systems and advanced technology solutions for ticketing, access control and any type of event for over 20 years, OmniTicket Network has implemented systems at theme parks, museums, exhibitions, and major events and exhibitions around the world. OmniTicket Network also provides an online system for real-time ticket sales through traditional channels such as the Internet and Call Centers, or through travel agents or tour operators.