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- Opportunity ID:
- MYO-201619364
- Type :
- Full time
- Position Level :
- Top Management
- Industry :
- Admin/Human Resources - Clerical/General Admin
- Job Specialization :
- Management - Top Management
- City :
- Melaka
- Description :
- •Responsible and accountable for the entire operation of the Front Office
•To establish systems, policies and procedures for each respective function of the many sections in the Front Office.
•To plan, organize and manage the staffing of the whole Front Office functions
•Responsible for maintaining high occupancy through the strategic planning and allocation of rooms.
•Provide advices, direction and coach the entire Front Office team for better results especially with the work qualities and good service provided to all the guests.
•Plan, direct, control and coordinate the activities of the entire Front office team to ensure an efficient work performance.
•To cooperate with other Department Heads to ensure coordination of activities.
•To check daily reports from the various areas of the department as well as Duty Manager book where it involves Front Office matters and takes necessary action or informs the General Manager.
•Manage operating expenses to minimize costs while still maintaining excellent guest services. Responsible for preparing and developing budget, forecasting and financial planning of the department.
•Monitor the administrative functions of the office to ensure accurate record keeping throughout the department.
•To work closely with conventions and tourist group organizers
•To coordinate with Sales Department in ensuring high occupancy and high average room rate.
•Respond to and follow through on guest requests, concerns and problems. Ensure that excellent customer service is a hallmark of the Front Office Department.
•To engage interactions with the guests in order to obtain first-hand experience reports on any matters pertaining to Front Office operations.
•To submit daily, weekly, monthly and yearly occupancy forecasts for management and financial budgeting.
•To be familiar with the credit policy and work closely with the credit officer to prevent any kind of loss revenue.
•To check and ensure all reports generated by the Front Office are accurate and delivered promptly.
- Requirements :
- •Candidates must possess at least a Professional Certificate, Post Graduate Diploma in hotel management
•Minimum five (5) years management experience with at least three (3) years as Front Office Manager experience in a similar capacity with four star properties is a MUST
•Must have a very good knowledge of establishing policies and procedures and standard operating manuals.
•Good communicator, independent with good organization, methodical and multitasking skills, with the passion to deliver quality work while meeting tight deadlines.
•Self-starter, results oriented, team player and pleasant personality
•Fluent in English, both written and verbal is required. Other language skills are an advantage.
- Lowest Qualification :
- Diploma
- Closing Date :
- 10/15/16, 12:00 AM
Sigmaprise Sdn Bhd
- Phone :
- 06-2807019
- Address :
- 145 Jalan Hang Tuah, Melaka , 75300 Melaka
- City :
- Melaka
- State :
- Melaka
- Country :
Description
Avillion has intentions to share what we do and how we do it with others through various services that we offer, ranging from Hotel Management Services to Hotel Consultancy Services and Joint Business Partnerships. We aspire to bring the Avillion experience from Port Dickson, Melaka, Kuala Lumpur, Selangor and Bali to many more destinations across the globe.
Benefit
•We support a safe environment for our employees.
•We provide a clear understanding of our company’s business priorities.
•We practise vibrant & energetic office culture.
